Drexel Co-Op: Desktop Services Analyst jobs in United States
cer-icon
Apply on Employer Site
company-logo

NBME ยท 1 day ago

Drexel Co-Op: Desktop Services Analyst

positionPhiladelphia, PA
timeInternship
remoteOnsite
seniorityIntern

NBME is proud to partner with Drexel University to provide students with practical experience in an educational setting. The Desktop Services Analyst will deliver technical support to NBME staff, troubleshoot hardware and software issues, and assist with operational tasks related to desktop technologies.

AssociationHealth Care
check
Work & Life Balance
check
H1B Sponsor Likelynote

Responsibilities

Participate in responding to customer requests for assistance by troubleshooting computer hardware/software issues (break/fix), fulfilling requests for software as well as testing/implementing changes to desktop hardware and software
Provide technical support for visiting committees and NBME staff
Provide technical and administrative support for the Desktop Services team, such as documentation, technology upgrades and managing service ticket queues
Perform daily operational tasks for desktop technologies such as laptop/desktop imaging and software installations using SCCM/In Tune
Participate in defining and completing tasks in service improvement plans, including collecting and analyzing service data
Assist in department moves and setting up new employee's computers
Re-install desktop equipment as staff return to the office

Qualification

Microsoft TeamsOffice 365Windows 10ScriptingComputer hardwareCustomer serviceIT network conceptsCommunication skillsDetail-oriented

Required

Proven skills in detail-oriented activity, knowledge of basic computing/IT network concepts
Good communication skills and ability to work directly with all levels of staff
Knowledge of computer technologies, such as Microsoft Teams, Office 365, scripting, Windows 10, computer hardware and customer service a plus

Preferred

Preferred Majors : Comp. - Computer Science, Comp. - Computing & Security Technology, Eng. - Computer Engineering

Company

NBME

twittertwitter
company-logo
At NBME, we are dedicated to advancing the assessment of health care professionals to achieve optimal care for all.
dateFounded in 1915
location
Philadelphia, Missouri, USA
people-size201-500 employees
web-link
http://www.nbme.org/

H1B Sponsorship

NBME has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (5)
2023 (4)
2022 (2)
2020 (1)

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Peter J. Katsufrakis
President and CEO
linkedin
A
Andy Farella
Senior Vice President and Chief Information Officer
linkedin

Recent News

Morningstar.com
NBME awarding fee assistance to more than 500 students this summer
2025-07-23
GlobeNewswire News Room
NBME announces newly elected board of directors members
2025-03-04
Philadelphia Business Journal
Most Admired CEOs 2024: Dr. Peter Katsufrakis, National Board of Medical Examiners
2024-12-16
Company data provided by crunchbase