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BELFOR Property Restoration · 1 day ago

Office Manager

Newark, DE

Full-time

Onsite

Entry, Mid Level

2+ years exp

BELFOR Property Restoration is a company focused on property restoration and management. They are seeking an Office Manager responsible for ensuring the smooth operation of the office, overseeing administrative staff, managing supplies, and handling accounting functions related to job files and client communication.

Building MaterialReal Estate

Responsibilities

Maintaining an organized workspace to ensure all incoming and outgoing communication is representative of BELFOR Practices, Processes and Standards

Communicate effectively and timely with employees and clients on needs and updates

Manage and motivate employees through continued training and acknowledgement

Effectively address and resolve employee or client conflicts as needed

Apply as necessary and ensure compliance with Federal and State DOL, EEOC, OSHA, Davis Bacon regulations

Timely creation of new jobs in JD Edwards as required

Organizing and maintaining an up to date job file for Estimator/General Manager Review

Participate in Bill Review process to ensure Client Job results are appropriate

Improve employee and client retention rates through active communication and problem solving efforts

Using JD Edwards and BCS to maintain vendor list

Ensure compliance with vendor requirements

Monthly Reconciliation of AP statements

Customer file maintenance; digital database and physical file system

Attend BELFOR sponsored operations and safety training courses as required

Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions

Manage online and paper filing systems

Oversee recruitment of staff, including onboarding and induction to BELFOR to ensure BELFOR processes and standard are consistently met

Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement

Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments

Completes operational requirements by scheduling and assigning employees; following up on work results

Managing the front desk functions as they relate to phone calls, visitors and mail distribution

Accounts Payable: sorting, matching, and scanning invoices and check requests

Accounts Receivable: receiving payments from customers and depositing funds to appropriate account(s)

Comprehensive understanding of customer service, principles and practices

Work under time constraints to meet specific timelines

Attention to detail and keen sense of safeguarding other people's property and information

Qualification

Office management experienceMicrosoft OfficeCustomer serviceOracle system experienceData entry skillsMultitaskConstruction industry experienceEnglish language fluencyCommunication skillsAttention to detail