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Haworth · 1 day ago

IT Service Desk Analyst

Holland, MI

Full-time

Onsite

Entry Level

1+ years exp

Haworth, Inc. is a global pioneer in workspace design, seeking an IT Service Desk Analyst to provide comprehensive support for IT programs and services. The role involves resolving technical issues, managing IT assets, and contributing to process improvements while collaborating with IT team members.

ArchitectureFurnitureManufacturing

No H1B

Responsibilities

Provide technical support to end users for hardware, software, and network issues

Manage IT assets, including inventory tracking, deployment, and disposal

Create user accounts, including creating new accounts, resetting passwords, and assigning permissions

Monitor system performance, identifying and escalating issues that impact service availability

Support IT infrastructure, including network devices and printers

Contribute to process improvements and the development of technical documentation: Identify and suggest improvements for IT support processes and procedures

Develop and maintain technical documentation, such as user guides, troubleshooting guides, and knowledge base articles

Train junior support staff on IT support procedures, best practices, and technical skills

Collaborate with other IT teams to resolve complex issues

Must be able to perform all essential job functions with/without accommodation

Uses office automation, communication, software, and tools used in Haworth office environment

Performs other duties within scope as assigned