Core BTS · 1 day ago
IT Support Technician - RMS Commercial
Garden City, NY
Full-time
Onsite
Entry Level
$28/wk - $2/wk
1+ years expCore BTS is seeking a qualified Computer Support Technician to join their elite professional services organization. The role involves providing IT support, diagnosing technical problems, setting up IT equipment, and assisting users with hardware and software issues.
Cyber SecurityInformation TechnologySoftware
Responsibilities
Job responsibilities may vary based on client needs
Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support
Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment
Set up and configure computers, peripherals, and software applications for new and existing users
Perform regular maintenance and updates on systems and software, ensuring optimal performance and security
Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues
Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points
Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency
Work closely with other IT team members on projects, upgrades, and system improvements
Qualification
Required
Associate's degree in information technology, Computer Science, or a related field
1-3 years of experience in IT support or a related role
Strong understanding of computer systems, mobile devices, and other technology products
Proficiency in troubleshooting hardware and software issues in Windows and macOS environments
Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred
Excellent communication and customer service skills
Strong problem-solving abilities and attention to detail
Ability to work both independently and collaboratively in a team environment
Preferred
Relevant certifications (e.g., CompTIA A+, ITIL)
Benefits
Health, Vision, and Dental Insurance
Life Insurance
Health/Dependent Care Flexible Spending
401(k) Plan
Short-Term and Long-Term Disability Coverage
Generous Vacation and Flex Time Off Programs
Company Paid Holidays
Training and Development Opportunities
Company
Core BTS
Core BTS is a customer-centric technology consulting organization dedicated to transforming IT experiences and delivering value to clients.
501-1000 employees
H1B Sponsorship
Core BTS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2023 (1)
2022 (7)
2021 (5)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Graycliff Partners
2021-11-09Acquired
2006-02-01Private Equity
Leadership Team
Kevin Thimjon
Chief Executive Officer
Eric Weber
Chief Financial Officer
Recent News
TV Technology
2025-10-31
2025-08-25
2025-04-17
Company data provided by crunchbase