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BVA Bear's IT Solutions · 1 day ago

Project / Operations Manager – Philadelphia

Boiling Springs, PA 17007

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

BVA Bears IT Solutions is seeking a Project / Operations Manager for a full-time position primarily supporting City of Philadelphia facilities onsite. This role leads overall service delivery for IT and Deskside Support Services, ensuring compliance with City IT standards and contract oversight while maintaining strong relationships with City Council and stakeholders.

Information Technology & Services

No H1B

U.S. Citizen Only

Responsibilities

Serve as the primary point of contact for City Council leadership and technical stakeholders, maintaining strong working relationships and service alignment

Lead overall IT service delivery, including deskside support, service desk operations, web/application support, and cybersecurity coordination

Oversee service schedules, staffing plans, resource allocation, and milestone delivery in accordance with the approved Scope of Work

Manage transitioning and transitioning out activities, ensuring seamless service continuity and full knowledge transfer

Monitor service performance metrics, SLAs, risks, issues, and dependencies, implementing corrective actions as needed

Lead quarterly service reviews and continuous improvement planning

Oversee subcontractor performance (if applicable) and ensure prime contractor responsibility

Ensure compliance with City of Philadelphia Additional IT Standards, security policies, and audit requirements

Prepare and deliver executive level reports, dashboards, and service summaries

Qualification

IT service deliveryPublic sector experienceStakeholder engagementITIL certificationPMP certificationAgile/Scrum experienceGovernance skillsReporting skills