Topaz HR · 1 day ago
Commercial Compliance Manager
Topaz HR is an end-to-end designer, manufacturer, and distributor of packaging solutions for international retailers. They are seeking a Commercial Compliance Manager to own the compliance processes that prevent margin leakage and operational aging across customer agreements, contracts, pricing controls, and inventory/order execution.
Human Resources
Responsibilities
Maintain STP/custom stock agreements: accurate entry, ongoing tracking, and enforcement of customer commitments including billing per terms
Serve as the contracts point person: coordinate review, route for approval, maintain executed copies, and ensure required terms/attachments are captured
Monitor and resolve non-stock/custom item aging: ensure items received are shipped within 2 business days; drive follow-up with warehouse and operations to clear exceptions
Review open orders regularly: determine ship/backorder/close status, investigate exceptions, and document outcomes
Manage price override controls: validate requests, confirm rationale and margin impact, approve within authority, and escalate items outside policy
Run the price increase process: prepare notices, coordinate timing, and update ERP minimums/price rules with clean documentation
Administer AR credit insurance compliance: verify coverage, ensure limits align to approvals, and flag/resolve gaps before additional exposure is taken
Perform monthly manual cost updates: execute the standard review, update ERP costs, and maintain a clear audit trail
Qualification
Required
3–7+ years in a distribution/wholesale office role spanning contracts, pricing controls, order management, or credit/AR support
Strong ERP experience (Sage 100/NetSuite/Dynamics or similar) and Excel competence
High follow-through, ability to enforce policy tactfully, and comfort escalating issues with clear documentation