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Harris Health · 1 day ago

Senior Patient Liaison

Houston, TX

Part-time

Onsite

Mid, Senior Level

2+ years exp

Harris Health System is a public healthcare safety-net provider serving the residents of Harris County, Texas. The Senior Patient Liaison advocates for patients and family members, tracks and analyzes complaints, and collaborates with departments to improve patient satisfaction.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Serve as an advocate for patients and/or family members with concerns regarding medical care and services provided within Harris Health System

Track, trend, and analyze patient/visitor complaints and work with appropriate departments to develop improvement plans

Document concerns, investigate all aspects of patient encounters including but not limited to medical care in order to facilitate the resolution of concerns and maximize patient and family satisfaction

Qualification

Bachelors in NursingCustomer ServiceAnalyticalSpanishPersonal ComputerExceptional Verbal CommunicationWriting / Reports

Required

Bachelors in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy, or related field (and) Two (2) years Customer Service experience

Associates in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy, or related field (and) Four (4) years Customer Service experience

High School Diploma/GED (and) Six (6) years Customer Service experience

Above Average Verbal (Heavy Public Contact)

Exceptional Verbal (e.g., Public Speaking)

Writing /Correspondence

Writing /Reports

Personal Computer

Analytical

Mathematics

Weekends, Holidays, Flexible, Overtime, Travel

Preferred

Spanish Preferred

Company

Harris Health

Glassdoor3.8

At Harris Health, we champion better health for our patients, their families and our community, by connecting all to an integrated healthcare system that provides high-quality healthcare.

Founded in 1966

Bellaire, Texas, US

5001-10000 employees

http://www.harrishealth.org

H1B Sponsorship

Harris Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (6)

2023 (6)

2022 (7)

2021 (9)

2020 (7)