Corpay ยท 1 day ago
Director Mid Market Account Management
Brentwood, TN
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expCORPAY is a global leader in business payments, focused on developing smarter ways for businesses to pay their expenses. The Director Mid-Market Account Management will lead a team and manage accounts to reduce attrition in the mid-market segment, ensuring effective client relations and high-quality support across multiple products.
Financial ServicesFinTechPaymentsRisk Management
Responsibilities
Improving client retention
Acting as the primary source of escalation for client issues
The ability to react quickly and decisively to resolve customer issues in a professional manner
Conducting regularly scheduled calls, presentations to the largest clients, including training and education on products and/or processes
Making decisions regarding the set up and support of the clients assigned to their care and has the ability to approve financial fee and or transaction concessions
Ability to work calmly in a fast-paced team environment; manage special projects without compromising other responsibilities
Responding to calls and emails; utilize available tools to track appointments and manage priorities
In-depth knowledge of products, services and systems; ability to proactively train and recommend best practices to clients
Effectively interact with internal departments to support customer base
Introducing and/or promoting other Corpay products to satisfied client base
Retaining client base of accounts and associated revenue through an appropriate level of contact with clients
Maintaining detailed account information in the contact management software
Qualification
Required
10 years in a Customer Success role
5 years in a leadership role with direct reports
Associate or Bachelor's degree is preferable; or equivalent combination of education and experience that is required for the specific job level
Excellent level of personal organization
Demonstrated, strong interpersonal skills, analytical skills, attention to detail, follow-up skills
Excellent communication skills, both verbal and written in order to properly communicate our product offerings and functionality
Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities
In-depth knowledge of products, services and systems; ability to proactively recommend best practices to clients
Proficient phone and computer skills; Ability to answer and manage incoming calls, make outbound calls, and work with the other internal departments
Experience in leading small-medium sizes team in a service environment
Preferred
Training experience is a plus, as this team grows and new team members are brought on to support
Benefits
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Company
Corpay
Corpay provides online payment solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Shanahan
SVP, Strategic Partner Group
Jason Haney
Vice President - Strategic Partners Group
Recent News
Seeking Alpha
2025-03-18
Business Wire India
2025-02-21
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