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Trane Technologies · 1 day ago

HR Solutions Employee Advisor

Trenton NJ 2231 E State St, Trenton, New Jersey, United States

Full-time

Onsite

Entry Level

$40K/yr - $60K/yr

1+ years exp

Trane Technologies is a world leader in creating sustainable climate solutions. The HR Solutions Employee Advisor will provide frontline support for the HR Solutions Center, assisting employees with inquiries related to health benefits, payroll, and other corporate programs.

IndustrialMachinery ManufacturingManufacturing

Responsibilities

Be able to assist 35+ employees per day (or more depending on seasonal volumes)

Provide accurate, up-to-date information pertaining to Health & Welfare Benefits, Payroll, Pension/401k, Health Progress, Leaves, and Corporate Programs

Identify and resolve issues pertaining to Trane Technologies policy/eligibility guidelines

Perform needed analysis; conducting required research and provide resolution to bring closure to customer issues, during the first interaction if possible

Follow up with customer issues to guarantee prompt resolution

Ability to multitask and prioritize in a fast-paced environment

Customer Focus/Quality oriented and results driven skills required

Excellent communication, with analytical and decision making skills

Document each interaction accurately with customer case system

Instill trust and confidence while working with customers to overcome challenges

Must be available to work flexible full-time hours depending on assigned shift; shifts range from 8am-7pm EST, Monday-Friday

Qualification

Computer ProficiencyCustomer FocusCommunication SkillsCall Center ExperienceSelf-DirectedTeam CollaborationDetail OrientedTime Management

Required

High School diploma

Computer proficiency required (Word, Excel, Outlook)

Inbound/Outbound Contact Center call handling (Phone Soft Skills)

Ability to multitask and prioritize in a fast-paced environment

Customer Focus/Quality oriented and results driven skills required

Excellent communication, with analytical and decision making skills

Document each interaction accurately with customer case system

Instill trust and confidence while working with customers to overcome challenges

Must be available to work flexible full-time hours depending on assigned shift; shifts range from 8am-7pm EST, Monday-Friday

Preferred

Associate degree or College Degree

1-2 years call center/customer care or other related customer contact experience

Change Acceleration: Must be champions of change in effort to support changing initiatives and process improvements

Collaboration: Facilitates partnerships across teams and organizations that add value to the business. Builds and sustains an effective team environment

Customer Focus: Builds customer relationships and high levels of customer trust and loyalty by listening to customer issues and ideas. Uses customer feedback to establish and improve processes and systems. Manages the escalation of issues and opportunities with the appropriate key stakeholders

Drive for Results: Effectively and efficiently manages resources, processes, projects and systems. Acts with a sense of urgency and produces results. Ensure effective delivery, implementation and execution of HR services/processes regionally

Must have ability to work as part of a team

Must be able to be self-directed as needed

Must be detail oriented with a strong commitment to quality assurance

Must be able to manage time, work under pressure and deliver customer satisfaction

Strong verbal and writing communication skills

Benefits

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

Family building benefits include fertility coverage and adoption/surrogacy assistance.

401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

Paid time off, including in support of volunteer and parental leave needs.

Educational and training opportunities through company programs along with tuition assistance and student debt support.