Rightmove · 3 days ago
Customer Experience Team Leader
Milton, IN
Full-time
Hybrid
Mid LevelRightmove is the UK’s favourite property platform, aiming to simplify the moving process for everyone. They are seeking a Customer Experience Team Leader to manage daily operations, coach team members, and ensure exceptional customer service while meeting performance goals.
Information TechnologyMarket ResearchReal Estate
Responsibilities
Lead and inspire your team to deliver exceptional customer experiences, ensuring high performance and motivation across the board
Oversee daily operations, including managing workloads, monitoring service levels, and ensuring the team has the resources to meet targets
Monitor and analyse performance metrics to ensure the team meets service KPIs, proactively addressing any issues that arise
Provide ongoing coaching and development for team members, recognising high performance and addressing performance challenges to foster growth
Manage escalations and empower your team to handle complex issues confidently, reducing repeat concerns and improving customer satisfaction
Qualification
Required
Strong leadership skills with the ability to motivate and guide a team to achieve high performance and deliver exceptional customer service
Excellent time management and organisational abilities, ensuring tasks are prioritised, deadlines are met, and team members stay on track
Resilience and determination to navigate challenges while maintaining high standards for yourself and your team
Emotional intelligence and a growth mindset, embracing feedback and continuous improvement to drive personal and team development
Confident communicator who can challenge ideas, ask the right questions, and propose solutions effectively
Collaborative and approachable attitude that fosters open communication and a positive team culture
Benefits
Cash plan for dental, optical and physio treatments.
Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
Hybrid working pattern with 2 days in the office.
Contributory stakeholder pension.
Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
Competitive compensation package.
Paid leave for maternity, paternity, adoption & fertility.
Travel Loans, Bike to Work scheme, Rental Deposit Loan.
Charitable contributions through Payroll Giving and donation matching.
Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
Company
Rightmove
RightMove is the UK's largest property portal allowing home hunters to find details of properties to buy or rent.
Founded in 2000
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$333.45MKey Investors
Independent Franchise Partners
2025-12-05Post Ipo Secondary· $333.45M
2006-03-15IPO
Leadership Team
Peter Brooks Johnson
Chief Executive Officer and Product Director
Tarah Lourens
Chief Operating Officer
Recent News
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