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Fora Travel · 1 day ago

Travel Operations Coordinator

New York, NY

Full-time

Onsite

Entry, Mid Level

$60K/yr - $90K/yr

2+ years exp

Fora Travel is a modern travel agency redefining the role of travel advisors. The Travel Operations Coordinator will support the company’s portfolio of travel advisor educational experiences by managing program operations and ensuring effective communication with advisors.

TourismTravelTravel Agency

Growth Opportunities

No H1B

Responsibilities

Work with selected partners to organize and confirm Fam trips (usually multiple partners per trip) including scheduling in conjunction with our Fora’s programming calendar

Record all Fam programming in the appropriate project management system for visibility across departments and easy tracking

Track confirmations and assure comprehensive and seamless provision of services

Create itineraries for the Fam trips

Reconfirm all services prior to departure

Assist with the selection of advisors for each program and the selection of Fora HQ leads

Manage individualized email campaigns for every Fam selection, waitlist notification, and denial across 60+ annual programs

Create and send customized Fam Hub announcements with trip-specific details for each opportunity

Follow up with every advisor (selected, waitlisted, or denied) with opportunity specific stats, ensuring timely, professional communication

Monitor and respond to forum comments, direct messages, and WhatsApp communications from advisors

Track and ensure accurate Partner Fam information submission and maintenance

Manage Fam subledger and process invoicing for both advisor and HQ expenses

Update and refresh Fora Fam itineraries in internal software systems

Create and maintain lookbooks and operational dashboards for HQ leadership

Manage Canva templates and create program-specific graphics (applications closed posts, announcements, etc.)

Maintain accurate records across all Fam programs and selection cycles

Support data analysis projects for program performance and 2026 planning

Ensure data integrity across multiple tracking systems

Assist with reporting requirements for leadership team

Qualification

Travel planningEvent managementProgram coordinationEmail marketing platformsProject management toolsCanvaData trackingOrganizational skillsWritten communicationAttention to detailProblem-solvingCollaborative working style

Required

2+ years of experience in travel planning, event management, or a similarly operational, customer-facing role

Strong program coordination, operations, or administrative experience managing high-volume communications

Exceptional organizational skills with a proven ability to manage 50+ concurrent projects while maintaining accuracy and follow-through

Excellent written communication skills, with the ability to maintain a warm, clear, and professional tone across all advisor- or customer-facing touchpoints

Advanced proficiency with email marketing platforms, spreadsheets, and project management tools

Experience using Canva or similar design tools to create basic marketing or program materials

Meticulous attention to detail, including accuracy in data entry and financial or operational tracking

Ability to thrive in fast-paced environments with shifting priorities and frequent deadlines

Self-starter mindset with strong independent problem-solving skills

Process-oriented approach, with demonstrated ability to build systems that reduce errors and improve efficiency

Ability to remain calm under pressure while managing multiple urgent priorities

Collaborative working style, with an understanding of how strong execution enables broader team goals