Apsilon Hotels · 1 day ago
Front Desk
Norcross, GA
Full-time
Onsite
Entry Level
1+ years expApsilon Hotels is seeking a Front Desk employee to provide fast and effective customer service to guests. The role involves checking guests in and out, handling reservations, and ensuring a pleasant stay for all guests.
Hospitality
Responsibilities
Act as the ambassador of the hotel. Provide information to guests on all aspects of the hotel, including the pool location, hours of F&B facility, laundry location, difference in room types and what those room types have to offer the guest
Review arriving reservations for the day early in the shift, checking for special requests, VIP’s, etc., pre-assigning rooms as necessary. Pre-registers groups that have requested pre-registration
Count cash drawer at beginning and end of each shift. Prepare shift deposit accurately, following standard procedures
Maintain complete understanding of all aspects of the PMS cash register operation
Compare housekeepers report with the folio log at the beginning of the PM Shift or when Housekeeping is finished for the day
Enter all wakeup calls accurately. Record messages and receive mail for arriving and in-house guests
Record future reservations for any guest by phone or in person, following all standard procedures
Handle all complaints efficiently and courteously. Listens carefully to the guest’s problem. If possible, takes immediate personal responsibility to correct the problem. If not possible, notifies supervisor or the General Manager immediately
Post phone charges promptly. Post any charges incurred by guests during shift using standard procedures
File folios, Reg cards, and reservations cards as necessary. Complete shift checklist before end of shift
Maintain fresh coffee in the lobby at all times
Answer telephone efficiently and pleasantly within three rings and with correct phrasing. Determine nature of call and transfer to proper extension
Maintain an awareness of and report any and all safety hazards or violations witnessed in the course of performing required duties
Perform other duties as requested
Qualification
Required
High school diploma preferred
One year related customer service work experience
Basic mathematical skills
Computer skills
Excellent interpersonal skills
Ability to speak, read, and write English
Knowledge of workplace safety procedures
Company
Apsilon Hotels
Welcome to Apsilon Hotels, where hospitality is at its finest! As a premier full-service Hotel Management Company, we take pride in being approved partners for renowned global hotel brands like Hilton, Marriott, Intercontinental Hotels Group (IHG), and Best Western International.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase