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AmeriVet Veterinary Partners · 2 days ago

Customer Service Representative

Haines City, FL

Full-time

Onsite

Entry Level

1+ years exp

AmeriVet Veterinary Partners is seeking a personable and skilled Client Service Representative (CSR) to join their team. The CSR will play a crucial role in ensuring positive client interactions and maintaining a welcoming environment while managing appointments and providing exceptional service.

Financial ServicesHealth Care

Responsibilities

Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow

Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members

Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients

Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer

Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information

Complete all tasks as assigned by the supervisor(s)

Qualification

Phone etiquetteCustomer service skillsComputer efficiencyDetail-orientedVeterinary EMR experienceVeterinary terminology knowledgeTask prioritizationProblem solving