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Inside Higher Ed · 5 days ago

IT Client Support Specialist

Atlanta, GA

Full-time

Onsite

Mid Level

3+ years exp

The University System of Georgia is comprised of 26 higher education institutions, and they are seeking an IT Client Support Specialist. This position provides varying levels of IT client support services to employees, assisting them with hardware and software issues, troubleshooting, and A/V support during events.

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Responsibilities

Participates in the provision of quality system support services for University System of Georgia end users

Supports users in successfully utilizing their hardware and software workstations including troubleshooting operating systems, desktop applications, web applications, network connectivity, and hardware and software upgrades and installations

Responds to requests for support; analyzes issues, resolves problems, documents cases, and escalates issues as necessary

Provides A/V setup, operation and breakdown during Board meetings, events, and conferences; provides onsite A/V support

Participates in the development of instructional guides and provides training regarding telephones, A/V equipment, computer equipment and software, and network connectivity to end users

Researches new and emerging technology; develops quotes for new equipment; recommends new equipment for purchasing; orders new equipment

Participates in the management of A/V vendor relationships

Participates in managing the inventory of IT assets; participates in recording of new equipment and equipment surpluses, manages equipment rental database

Performs related duties as assigned

Qualification

IT security standardsA/V equipment knowledgeInformation technology systemsProblem-solving skillsOralInterpersonal relationsWritten communicationWork independently