Indian Rivers Behavioral Health ยท 4 days ago
IT Systems Support Analyst - 3564
Tuscaloosa, AL
Full-time
Onsite
Entry, Mid Level
1+ years expIndian Rivers Behavioral Health is seeking an IT Systems Support Analyst to serve as a key resource between departments and the Information Technology Department. The role involves assisting users with PC and phone operations, providing end-user access to the network, and participating in on-call and weekend coverage while ensuring compliance with organizational policies and standards.
Child CareHealth CarePersonal Health
No H1B
Responsibilities
Serves as a key resource between departments and Information Technology Department
Assist users with PC and phone operations, i.e. log-in, voicemail, general user information
Provides end users access to the network and programs, activating or deactivating user accounts as necessary
Set up computers, desk phones, or mobile devices for staff as requested, relocating as needed, load software
Set up printers and fax machines as requested
Respond to user requests in a timely manner and document accordingly
Assist with knowledgebase documentation for department and agency
Serves as a resource for all IT tasks and projects with a focus on higher end / advanced solutions
Serves as a training resource and mentor employees
Participates in on-call and weekend coverage
Train supervisors and staff on system changes and updates as needed
Ability to work effectively as part of a team and coordinate team members and system users
Ability to multitask and prioritize tasks to meet deadlines
Communicate regularly and effectively with team members and supervisor
Ensure that all assigned duties are implemented according to Indian Rivers Behavioral Health policies and procedures
Ensure that all assigned duties are implemented according to Department of Mental Health policies and standards
Ensure all safety, fire prevention, and health measures are followed while on duty
Responsible for developing, writing, and maintaining monthly and on-demand reporting to various departments and agencies
Maintain communication and awareness of current Organization events by reading memos, emails, bulletin boards, and communication logs
Work independently and/or with teams to complete assigned tasks and projects accurately and in a timely manner with minimum supervision
Support Organizational Code of Conduct, Standards Compliance, HIPAA, and Security Programs by ensuring job tasks are performed in a legal and ethical manner, assessing the work area for non-compliance and notifying the supervisor, manager, Executive Director or designee as appropriate, and maintaining training requirements and understanding that training is a required condition of employment
Maintain the confidential nature of all consumer and Organization related activities by not divulging information outside the facility, discussing information within the facility on a need-to-know basis, acknowledging policy annually by signing confidentiality statement, and by referring media and general inquiries to the Executive Director
Adhere to attendance and punctuality policy by allowing adequate time to arrive, clock-in and assume responsibilities at designated time, adhering to meal and break times and making timely requests for annual leave and reporting the need for sick leave in accordance with policy
Demonstrate the skills necessary to keep the business operations of Indian Rivers on task and up to date
Devote 40 hours per week to the completion of duties as outlined in the job description. More than 40 hours of work per week may be required to meet job responsibilities and deadlines
Comply with all standards related to safety and health by maintaining current TB Test, CPR/First Aid, CPI, and by reporting infections and on-the-job injuries in accordance with policy
Identify opportunities for improving the quality of services provided by the department and the organization
All other duties and responsibilities as assigned by the Supervisor or Executive Director
Qualification
Required
Detailed knowledge and understanding of computer hardware and telephone/telecommunications systems required
Must be skillful in the use of precision hand tools used in computer adjustments and repair
Must possess excellent time management organizational, and documentation skills
Must possess a positive attitude in dealing with people
Must be able to work independently on assigned tasks
Must possess ability use or learn crystal reports and or SQL
Must possess the ability to use MS Office applications including (Word, Excel, Outlook, Access, Power Point)
Must possess knowledge and general understanding of Healthcare Applications and Hardware Systems
Associate's, technical, or non-IS Bachelor's degree and minimum one year IS experience OR Bachelor's degree in CS/CIS/MIS OR a minimum of 5 years relevant IT experience
EHR Vendor Certification may be required to be obtained and maintained
Current Alabama driver's license and good driving record as defined by Indian Rivers' policy
Must be able to read, write legibly, speak, and comprehend English
Preferred
Experience in Microsoft Office and Microsoft Applications preferred
Experience in IT Support for Hardware and Software
Benefits
Blue Cross Blue Shield Medical Insurance
Employees Retirement System of Alabama
Prescription Drug Coverage
Mileage Reimbursement
Paid Time Off
Voluntary Dental, Vision, and Life Insurance
Company
Indian Rivers Behavioral Health
Indian Rivers Behavioral Health is a non-profit corporation, established under Act 310 of the 1967 Alabama Legislature, to meet the behavioral health care needs of residents of Tuscaloosa, Bibb, and Pickens Counties.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sandy Campbell
Chief Financial Officer
Company data provided by crunchbase