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LSA Management · 1 day ago

Assistant Community Manager

2132 Thrift Road ste a, Charlotte, NC, USA

Full-time

Onsite

Entry, Mid Level

2+ years exp

LSA Management is an innovative property management firm focused on quality and impact, providing management services for apartment communities across the Southeast. The Assistant Community Manager is responsible for assisting the Community Manager with operational duties, including resident relations, financial management, and staff leadership in the absence of the Community Manager.

Real Estate

Responsibilities

At all times, regardless, provides outstanding customer service

Manages and promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues

Functions as a resource center for residents on all things that affect and may disturb their community-living experience and ability to make timely rent payments

Organizes and executes resident appreciation and retention events

Maintains a secured confidential file for each resident

Answering phones, greets walk-ins and foot traffic

Assist with leasing job duties, including touring prospective residents

Handles all the monies of the property

Collects, posts, and deposits rents/security deposits and other community income

Reviews resident files and ledger records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease agreements

Assist with Monthly Projection Reporting, inspects vacancies, make-ready apartments and models

Inspects the property for community policy violations, needed repairs and overall landscaping

Meets regularly with Community Manager and Regional Manager to discuss community performance

Other duties as assigned by the Community Manager

Maintains a service-oriented environment by always exhibiting a professional appearance and attitude

Oversees property operations and staff in Community Manager's absence

Support Leasing Consultants in the leasing of apartments and ensures that Fair Housing guidelines are followed

Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable

Complies with LSA's safety and risk-management policies by attending and participating in the property's routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately

Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s)

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment

This position works within the community, which may include accessing residents' units for life and safety matters and a normal office environment. The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols

Qualification

Yardi VoyagerBookkeepingCustomer ServiceLandlord/Tenant LawFair Housing LawsCommunication SkillsComputer KnowledgeInterpersonal SkillsOrganizational Skills