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Belmark inc · 3 days ago

Account Service Representative

De Pere, WI

Full-time

Onsite

Mid Level

3+ years exp

Belmark inc is seeking an Account Service Representative to provide innovative solutions that meet customers' unique needs. In this customer-facing role, the representative will leverage exceptional communication skills to collaborate with internal teams and customers, ensuring prompt delivery and outstanding quality.

3D PrintingInformation ServicesPrinting

No H1B

Responsibilities

Responsible for developing trust and strong business relationships with both internal and external customers. Must be able to understand and anticipate a customer’s specific needs and act as their advocate within the organization while demonstrating a sense of urgency and employing critical thinking skills to resolve issues promptly

Responsible for successfully onboarding new customers to Belmark through understanding and communication of Belmark’s processes as well as introduction and guidance on customer-facing apps. Ensure all customer-specific records for new and existing accounts are maintained with a high level of accuracy

Responsible for assisting in the management of customer projects by due date. Must be able to communicate with customers and appropriate internal teams effectively and proactively regarding project status, activity, timelines, and deliverables using appropriate systems/programs

Responsible for managing receipt of art files provided by customers for new and revised items, entering the corresponding information into the Belmark system, and managing the art project from receipt of file through proof approval

Responsible for managing customer product line assets that are produced at Belmark. This includes managing specs for individual items ensuring up-to-date information is stored in the appropriate Belmark database

Responsible for purchase order entry and management. Must be able to prioritize, monitor, and answer questions regarding order status for external and internal customers

Responsible for supporting customer visits, press approvals, as well as making presentations to prospective and current customers, as needed

Responsible for participating in continuous learning opportunities with the ability to adapt quickly to new and/or updated operating applications while adhering to best practice methodology

Responsible for managing customer complaints as well as communicating complaint resolution information to customers as required

Responsible for meeting or exceeding quality and productivity rates within department standards as developed and communicated

May occasionally be required to travel with the sales representative to a customer’s facility. Any travel to a customer’s facilities is for the purpose of landing new accounts and ensuring the next purchase order is placed with existing accounts

May perform other duties as assigned by manager

Qualification

English language proficiencyFlexographic printingMicrosoft Office SuiteComputer operationCritical thinkingAdobe SuiteInterpersonal skills

Required

Any combination equivalent to graduation from high school. Preferable to have two years of flexographic printing experience or Bachelor's Degree in related field

Knowledge of and the ability to effectively utilize the English language

Regular attendance is required. May be required to work some overtime

Ability to add, subtract, multiply and divide whole numbers, decimals and fractions

Ability to operate a computer; Mac skills are encouraged. Ability to operate standard office equipment

Ability to work in a team environment and have excellent interpersonal skills

Requires education as is generally acquired through an Associate's degree and related work experience, or 3-5 years equivalent work experience. A Bachelor's degree is preferred

Knowledge of and the ability to effectively utilize the English language

Ability to operate a computer, a variety of standard office equipment, have working knowledge of Microsoft Office Suite programs and preferred to have Adobe Suite skills

Ability to: see clearly at 20 inches or less; and clearly identify and distinguish colors

Ability to add, subtract, multiply and divide whole numbers, decimals and fractions