FundView · 3 weeks ago
Customer Support Specialist – Payroll
United States
Full-time
Remote
Entry Level
$55K/yr - $65K/yr
1+ years expFundView is a modern, cloud-based ERP platform built specifically for local governments. They are seeking a knowledgeable and customer-focused Customer Support Specialist with hands-on experience in payroll processing using software solutions to support municipal clients in managing employee payroll operations through their B2B SaaS platform.
AccountingGovernmentGovTechSoftware
Responsibilities
Provide frontline support to customers using our payroll software, via phone, email, and our internal ticketing systems
Troubleshoot payroll-related issues including tax calculations, deduction setups, employee records, pay codes, and payroll runs
Guide customers through product features, system updates, and best practices for accurate and timely payroll
Collaborate with Product, Delivery, and QA teams to escalate and track complex issues and new feature/enhancement requests
Maintain detailed case documentation and contribute to a knowledge base of FAQs, how-to guides, and support resources
Assist with onboarding and training of new customers on payroll functionality
Stay current on regulatory updates relevant to municipal payroll, including federal and state, and local tax rules
Identify recurring customer challenges and provide insights that influence product improvements and support processes
Qualification
Required
MUST be located in US within CST or EST time zones
Associate degree in Accounting or related discipline (Bachelor's degree preferred)
1-3 years of experience processing payroll using cloud-based or enterprise software systems
Understanding of payroll concepts including tax withholding, deductions, W-2s, and wage compliance
Customer-first mindset with experience supporting external clients
Strong communication, troubleshooting, and analytical skills
Ability to translate complex technical concepts into clear, user-friendly guidance
Ability to work independently and collaboratively in a team environment
Preferred
Experience in B2B SaaS customer support roles
Knowledge of municipal/government payroll or public sector compliance requirements
Familiarity with ticketing systems (e.g. Zendesk, Microsoft Dynamics 365)
Exposure to software implementation support or customer training activities
Company
FundView
FundView is a modern, cloud-based ERP platform built specifically for local governments with populations under 50,000.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Brian G. Cook
CEO
Zach Slaughter
Chief Operating Officer
Company data provided by crunchbase