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New York Technology Partners · 1 day ago

Stakeholder Engagement & Education Coordinator

United States

Contract

Remote

Mid Level

$50/hr - $51/hr

3+ years exp

New York Technology Partners is seeking a Stakeholder Engagement and Education Coordinator responsible for building and executing the training curriculum for stakeholder groups. The role involves developing community outreach programs, providing education and onboarding assistance, and managing relationships with key providers and client operations staff.

ConsultingInformation TechnologySoftwareStaffing Agency

Hiring Manager

Tapan Tiwari

Responsibilities

Develop and implement community outreach programs that promote health education and disease prevention

Provide education and onboarding technical assistance for new/existing stakeholders

Create and Update Provider Manuals and User Guides for the client's program’s systems and processes, as appropriate

Develop program education plan and conduct stakeholder education sessions and assist in evaluating stakeholder training quality trends. Work with program leadership to develop training aides to help educate stakeholders

Coordinates with all training staff to ensure training courses are developed and delivered to all identified stakeholders to meet expectations of the program education plan

As a subject matter expert (SME), prepare and present information about stakeholder organizations about client’s systems and processes

Develop relationships with key providers and client operations staff to understand their unique needs and perspectives on solution areas

Represents client at educational and training meetings with stakeholders

Manage stakeholder group email boxes

Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules

Qualification

Claims processingProvider managementEducation methodologyAdult learning principlesEffective communicationPublic speakingProfessional acumenPresentation skillsConfidentiality standards

Required

Must have a bachelor's degree in a Human Service/Education field or discipline or a minimum of 10 years experience working in provider relations and education related to payer systems and processes

Minimum of 3+ years of experience with claims processing, prior authorization, and provider management experience working with commercial or government payers

Effective communication skills both verbally and in writing are required

Must have the ability to review and analyze documentation against set standards

Knowledge of education or workplace learning methodology

Familiarity with computer applications and be able to navigate through multiple screens

Knowledge of adult learning principles

Ability to maintain confidentiality standards and HIPAA compliance when evaluating all pertinent issues