Technology Support Specialist jobs in United States
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TriCom Technical Services ยท 1 day ago

Technology Support Specialist

positionKansas City, KS
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

TriCom Technical Services is seeking a Technology Support Specialist to deliver hands-on Tier-1 and Tier-2 technical support for end users. This role involves troubleshooting hardware and software issues, providing desktop support, and collaborating with internal teams while traveling regionally.

Digital MarketingProfessional NetworkingProfessional Services
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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Troubleshoot and resolve hardware and software issues across Windows, Mac, and mobile devices
Provide in-person and remote desktop support for applications, devices, and user access
Support Microsoft 365 services including Teams, SharePoint, Exchange distribution lists, and mailbox permissions
Travel on a scheduled route, and as needed, to regional locations for support and project work
Serve as an escalation point for Level-1 Service Desk issues
Coordinate device ordering, deployment, replacement, and asset lifecycle activities
Act as on-site technical support for basic networking, server, and systems tasks under guidance from senior teams
Communicate clearly and professionally with end users and leadership on issues and resolution status
Deliver a high-level of customer service in all interactions

Qualification

Desktop supportWindows troubleshootingMicrosoft 365 supportActive Directory managementApple device supportCustomer serviceCommunication skillsInterpersonal skills

Required

3+ years of experience providing desk-side and desktop support in a Windows environment
Experience supporting Microsoft Office and Microsoft 365 tools
Hands-on experience troubleshooting Windows and Mac workstations
Working knowledge of Active Directory user and group management
Experience supporting Apple devices including iPhone, iPad, and Mac computers
Strong customer service, communication, and interpersonal skills
Ability to work on-site Monday through Friday during standard business hours
Willingness to travel approximately 25 percent, up to one week per month, within an assigned regional zone
Valid driver's license with a clean driving record

Benefits

Medical/Dental Benefits
Paid time off
Paid Holidays
401(k)

Company

TriCom Technical Services

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TriCom Technical Services is a digital golden age of Information Technology company.
dateFounded in 1994
location
Leawood, Kansas, USA
people-size51-200 employees
web-link
https://tricomts.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Charlie Fossell
Chief Operations Officer/Partner
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Company data provided by crunchbase