Voltage Energy · 1 day ago
IT Support Specialist (On Site)
Chapel Hill, NC
Full-time
Onsite
Mid Level
3+ years expVoltage Energy is looking for a proactive IT Support Specialist to join their IT & Security team. In this role, you will provide technical support, manage Microsoft 365 administration, and ensure smooth operations across end-user devices and networks while maintaining security and compliance.
Renewable EnergySemiconductorSolar
Responsibilities
Technical Support: Install, configure, and maintain desktops, laptops, printers, and peripherals
Microsoft 365 Administration: Manage accounts, licenses, MFA, and provide support for Outlook, Teams, SharePoint, and more
Network Support: Troubleshoot LAN, Wi-Fi, VPN issues and coordinate with vendors for escalations
Helpdesk Operations: Act as the first point of contact for IT issues via phone, chat, and email; document resolutions and maintain knowledge base articles
Asset Management: Track IT equipment and software licenses throughout their lifecycle
Security & Compliance: Implement antivirus updates, enforce IT policies, and support cybersecurity best practices
Additional Support: Assist with office access control systems, IP phones, and conference technology
Qualification
Required
Bachelor's degree in Computer Science, Software Engineering, or related field
3+ years of experience in desktop operations and maintenance (manufacturing or trading industry preferred)
Strong knowledge of Windows/macOS, Microsoft 365, networking basics, and security tools
Excellent communication and problem-solving skills
Ability to adapt in a dynamic environment with shifting priorities
Reliable transportation for multi-site support
Ability to lift up to 20 lbs occasionally
Preferred
Basic Salesforce user support experience
Proficiency in Chinese is a plus
Company
Voltage Energy
Founded in 2015, Voltage is a premier global solutions provider of electrical balance of systems (eBOS) for PV solar utility-scale projects.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase