Maryland Nonprofits · 2 weeks ago
Chief Operating Officer (COO)
Bethesda, MD
Full-time
Hybrid
Director/Executive
$160K/yr - $170K/yr
10+ years expJubilee Housing is a mission-driven organization focused on providing affordable housing and support services. The Chief Operating Officer (COO) will oversee operational strategy and resident-focused services, guiding the implementation of the organization's strategic plan while ensuring compliance and operational excellence.
ConsultingLegalNon Profit
Responsibilities
Advise the CEO, senior leadership, and board on strategy, performance, and innovation
Steward Jubilee’s mission, values, and culture as a key executive team member
Lead implementation of the strategic plan, including ensuring property management operations and resident programs align with goals and business model
Present reports and updates to the board; serve as primary liaison to the strategic plan
Lead, develop, and inspire skilled teams
Strengthen systems, policies, and performance metrics that promote accountability and continuous improvement across all departments
Collaborate with the CFO and property management team to balance mission and margin—aligning program goals with financial and operational realities
Ensure compliance with housing regulations, contracts, and funding requirements
Consult with the finance team on the development of and planning for budgets
Strengthen systems, tools, and procedures to enhance efficiency and accuracy
Ensure high-quality, equitable property management and resident services
Lead long-term program planning for property management, resident services, and special initiatives
As a partner to the VP of Programs, support integration of youth, family, and reentry programs into a cohesive framework, promoting a resident-driven justice housing model
Oversee property operations to ensure timely, cost-effective repairs, preventive maintenance, and facility upkeep
Monitor key metrics that guide organizational performance and decision-making
Build and sustain relationships with funders, government agencies, and community organizations to expand Jubilee’s resources and influence
Partner with the institutional advancement team to share impact stories
Set strategic direction for programmatic partnerships that enhance support for residents, including for workforce development, reentry, and social services
Represent Jubilee to coalitions, community initiatives, agencies, and donors
Qualification
Required
10+ years of progressive leadership experience in affordable housing, community development, or human services settings
Strong financial acumen, with budget management experience
A high level of emotional intelligence, integrity, cultural sensitivity, and interpersonal skills
Proven ability to structure, lead, and inspire high-performing teams
Strong understanding and practice of trauma-informed approaches and practices
Excellent communication skills—comfortable engaging at all levels of the organization
Strong conflict resolution skills, such as supporting the team to address resident concerns
Systems-oriented; adept at successfully implementing and integrating systems
Excellent change management approaches
Analytical and strategic thinker who is flexible, solutions-oriented, and deadline-driven
Self-starter who takes initiative and delivers results with minimal supervision
Commitment to community development and helping low-income communities
Preferred
Experience with affordable housing, including multifamily property management
Experience with grant compliance and reporting
Benefits
Health, dental, and vision insurance
Matched retirement contributions
Paid time off
Paid parental leave
Company
Maryland Nonprofits
Maryland Nonprofits is a nonprofit organization that offers consulting, training, and legal services for the nonprofit community.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Heather Iliff
President and CEO
Recent News
Maryland Daily Record
2025-03-20
Baltimore Business Journal
2025-02-19
Company data provided by crunchbase