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Pratt & Whitney · 1 day ago

MRT Technical Coordinator (Onsite)

Bridgeport, WV

Full-time

Onsite

Mid, Senior Level

$53K/yr - $101K/yr

6+ years exp

Pratt & Whitney is working to transform the future of flight and is seeking an MRT Technical Coordinator to join their Mobile Repair Team in Bridgeport, WV. The role involves coordinating and managing mobile repair activity requests, providing technical and commercial assistance, and ensuring customer satisfaction through effective communication and problem-solving.

Aviation & Aerospace

No H1B

U.S. Citizen Only

Responsibilities

Work on MRT Command Center shift schedule as an MRT Technical Coordinator

Accurately assesses the customer's needs and requirements to provide technical, logistic and commercial support for MRT-related services in support to P&WC engines and installations

Understand Airworthiness Regulations, EHS and ITC requirements to effectively identify solutions to return engines into service

For a given work scope, identify technician with proper capabilities, establish parts listing and tooling required, including airframe interfaces, ship parts and tooling as required to meet the RTS strategy

Generation of MRT quotations aligned with market price and follow-up on commercial offer until closure with end customer, including internal negotiation/coordination as required

Initiate immediate contact for an AOG or urgent situations with P&WC internal and external organizations such as 3rd parties, FBO, DMF to offer fastest return to service solution and/or aligned with customer needs

Maintains constant communications with the customers and CFirst on request progress and status update, including projected RTS

Maintains high standards of etiquette and protocol with the customer during any form of contact. Excellent customer service skills and attention to detail are a must

Effectively documents and monitors events with CRM (Customer Relationship Management) for all customer interactions, including commitments, from initiation to closure. Effectively communicate with the field technicians for updates and address their concerns in a timely manner

Interpret applicable Technical Publications (i.e. EMM/ AMM/ OHM/ IPC/ CIR)

Proficiency with digital tools and technologies such as MS Office suite

Provides commercial cost estimates for MRT events as requested

Qualification

Airframe & Powerplant LicenseAviation Maintenance ExperienceCustomer Service SkillsTechnical Publications InterpretationDigital Tools ProficiencyFluent in Other LanguagesCommercial Overview UnderstandingPrevious Customer Interaction Experience

Required

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

Associate's degree (or other 2-year post-high school training) with a minimum of 6+ years' experience in aviation aircraft maintenance and/or aviation customer service with a technical background

Active Airframe & Powerplant License

Current valid driver's license

Preferred

Prior experience with Pratt & Whitney Canada engine lines

Understanding of commercial overview, i.e., warranty, PPH, ESP

Fluent in any other continental language

Previous experience in Customer interactions

Benefits

Medical

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee assistance program

Employee Scholar Program

Parental leave

Paid time off

Holidays

Company

Pratt & Whitney

Glassdoor3.8

Pratt & Whitney, an RTX business, is a global leader in propulsion systems, powering the most advanced aircraft in the world, and we are shaping the future of aviation.

Founded in 1925

East Hartford, CT, US

10001+ employees