Microsoft · 1 day ago
Software Engineer II - AI
United States
Full-time
Remote
Entry, Mid Level
$101K/yr - $199K/yr
2+ years expMicrosoft is pioneering next-generation AI-powered customer experience solutions within Dynamics 365. As a Software Engineer II - AI, you will develop intelligent, scalable applications utilizing conversational AI and predictive analytics to transform customer engagement.
Application Performance ManagementArtificial Intelligence (AI)Business DevelopmentData ManagementDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Design, develop, and deploy AI/ML models for customer interaction scenarios including chatbots, voice agents, and sentiment analysis
Integrate LLMs, Retrieval-Augmented Generation (RAG), and advanced analytics into customer service workflows
Collaborate with data scientists, AI researchers, and engineering teams to deliver innovative solutions
Ensure high reliability, scalability, and adherence to responsible AI practices
Monitor and improve model performance and customer outcomes
Troubleshoot live site issues and optimize AI-driven workflows
Work closely with Program Managers and cross-functional teams to deliver customer-centric features
Qualification
Required
Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience
2+ years of professional software engineering experience building production services and web applications
1+ years of experience with conversational AI platforms, NLP, and speech technologies
1+ years of experience with LLMs, RAG architectures, and responsible AI principles
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Preferred
Master's Degree in Computer Science or related technical field AND 3+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience
Excellent computer science fundamentals (data structures, algorithms), debugging, and test automation (unit/integration/e2e)
Experience with cloud infrastructure (Azure, AWS, or GCP) and REST/gRPC APIs
Practical front‑end skills in React or Angular, modern TypeScript/JavaScript, and web accessibility/performance practices
Familiarity with Dynamics 365 Customer Service, Omnichannel, Unified Routing, or large‑scale enterprise CRM systems
Benefits
Certain roles may be eligible for benefits and other compensation.
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
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2026-01-06
2026-01-06
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