Menlo Security Inc. · 1 day ago
IT Support Specialist
Mountain View, CA
Full-time
Hybrid
Mid Level
$49K/yr - $91K/yr
3+ years expMenlo Security Inc. is dedicated to enabling secure communication and collaboration globally, serving a diverse clientele including Fortune 500 companies and government agencies. They are looking for an IT Support Specialist to provide technical assistance to end-users, troubleshoot hardware and software issues, and ensure effective support for both in-person and remote teams.
Cyber SecurityNetwork SecuritySecurity
Responsibilities
Responding to and managing IT tickets raised via JIRA IT Service Management, our Slack channels, and via occasional drive-bys, according to pre-defined SLAs
Providing exceptional customer service throughout the lifecycle of customer tickets
Undertaking and documenting troubleshooting steps with all internal customers
Providing mostly remote support to end users with on-site / in-office support 2-3 days per week, occasionally adhoc or at short notice
Conducting new hire onboarding sessions, often remotely, and in other geographic locations and timezones
Devising and providing ways and methods towards pro-active support via monitoring, incident prevention, and promotion of IT best practices and training
Liaising with 3rd party suppliers and vendors of IT equipment and software to get the very best value and service possible from them
Installation, configuration, and maintenance of hardware and software systems, including Apple Macs, Windows endpoints, Virtual Machines, printers, servers, operating systems, audio/visual equipment and conferencing systems, a wide variety of business applications
Implementing and enforcing security measures to protect IT systems and data from unauthorised access, viruses, malware, and other security threats
Maintaining compliance with company security policies
Qualification
Required
Strong proficiency (at least 3-5 years' experience) in diagnosing, troubleshooting and resolving complex hardware, software, and networking issues
Deep experience of macOS, Windows, Linux environments
A background in security fundamentals, including understanding common threats like malware, phishing, and ransomware would be highly desirable
Familiarity of endpoint management systems, such as Jamf and InTune
Proficient in identity and access management (IAM) tools, specifically Okta and Single Sign-On (SSO) implementation
An understanding of data encryption, access control systems, and authentication methods
An awareness of security frameworks, such as ISO 27001, NIST, GDPR, FedRAMP, etc., would be highly advantageous
Very good knowledge or administrator-level experience of enterprise business applications, such as Google Workspaces, Zoom, Slack, Microsoft O365
Very strong customer service skills and the ability to explain complex security concepts, technical information, and best practices to non-technical end-users
Excellent and thorough communication and documentation skills with a high degree of attention to detail
Excellent collaborative skills and the ability to work and comfortably communicate with colleagues and people at all levels
Strong sense of empathy when supporting non-technical users and those under time pressure
Strong problem solving skills and critical thinking when under pressure
Benefits
All employees may be eligible to become Menlo Security shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance.
Company
Menlo Security Inc.
Browsers are the application enterprises can’t live without, how we work with SaaS and private web applications.
201-500 employees
H1B Sponsorship
Menlo Security Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (5)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$250.82MKey Investors
Vista Equity PartnersJ.P. Morgan Asset ManagementJP Morgan Chase
2020-11-12Series E· $100M
2019-07-09Series D· $75M
2017-12-11Series C· $40.32M
Leadership Team
Amir Ben-Efraim
Co-Founder & CEO
Pejman Roshan
Chief Marketing Officer
Recent News
2025-11-03
2025-10-03
2025-09-16
Company data provided by crunchbase