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Nebraska Furniture Mart · 1 day ago

Flooring Sales Representative

Des Moines, IA

Full-time

Onsite

Entry, Mid, Senior Level

$44K/yr - $159K/yr

Nebraska Furniture Mart (NFM) has been a trusted name in furniture since 1937, offering a fun and stable work environment. As a Flooring Sales Representative, you will provide exceptional service to customers, assist them in creating their ideal home, and achieve sales targets while collaborating with team members.

E-CommerceManufacturing

Responsibilities

Monitor Constantly circulate the sales floor and greet customers in a timely manner. Avoid “grouping” or other behaviors that prevent effective greetings

Manage Identify and resolve all post-order problems quickly and efficiently. Partner with other sales staff or customer care teams whenever necessary to ensure prompt and thorough problem resolution

Plan Maximize the sales process. Achieve all sales targets and goals as assigned by the Sales Manager, including sales volume, gross margin%, add-on sales and returned merchandise

Assist Use all existing tools, such as catalogs, internet, workshops, etc. to acquire expert knowledge of the assigned product lines

Collaborate Support the department’s management staff. Demonstrate teamwork at all times with all NFM work groups

Assist website customers with determining needs and providing product and/or policy information

Manage Efficiently manage the chat session. If the chat session becomes excessive, recommend a reply via telephone

Collaborate Research and assist Online admins with Online customer orders that are delayed or past due on their pickup dates

Manage multiple chat sessions at one time

Coordinate Utilize internal resources to gather requested information or to find a solution/response for the customer

Qualification

Furniture salesInterior design experienceMS Office applicationsBilingual (English/Spanish)Customer centricData entry skillsCommunication skillsSelf-motivation

Required

Excellent communication skills

Professional, neat and clean-cut appearance

High degree of self-motivation and project positive attitude

Customer centric and enjoys serving others

Ability to establish rapport and develop trust with customers

Ability to enter data quickly and accurately

Ability to use MS Office applications and navigate the internet

Pre-employment screening includes, but isn't limited to, criminal background check

5 years furniture sales required

Interior design experience required

Ability to work early mornings/late nights and weekends based on business needs

Preferred

High School Diploma or GED preferred

English/Spanish bilingual speakers preferred

Bachelor's Degree in Interior Design or equivalent experience preferred

Benefits

Same day pay - access to your earned pay on-demand, when you need it the most

Competitive pay - generous annual increases up to 7%

Inclusive culture – Because everyone who works or shops at NFM should feel right at home

Health, dental, vision, life Insurance, short and long term disability

Paid holidays (upon hire) and paid time off (after 90 days)

Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)

Virtual and in-person career development opportunities at all levels

Paid community volunteer opportunities

Tuition Reimbursement

You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option