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Korin Inc · 1 day ago

Showroom Sales Associate & Customer Support

New York, NY

Full-time

Onsite

New Grad, Entry Level

Korin Inc is a growing company focused on providing excellent customer service in the culinary and hospitality industry. They are seeking enthusiastic candidates to assist customers in selecting and receiving products, ensuring a high level of customer satisfaction.

Consumer GoodsE-CommerceRestaurantsSales

Diversity & Inclusion

No H1B

Responsibilities

Greet and assist walk-in customers

Assist customers with Korin’s catalog of products

Provide professional and thoughtful service

Enter and process customer orders

Perform opening, closing, and daily maintenance duties as assigned

Keep the showroom tidy and presentable

Monitor inventory and restock product as needed

Maintain cleanliness and organization in the showroom

Investigate and resolve potential customer complaints

Assist with packing and shipping of customer orders

Assist customers with pick-up orders and complete invoices

Pick items from showroom and warehouse to ship out

Gift wrap & engrave knives

Assist warehouse team with item transfers

Complete additional tasks/projects as Showroom Manager allocates

Hit and exceed quarterly sales goals by developing relationships with customers and growing an account list

Assist customers with knife sharpening drop off and pick up

Open packages for mail in knife sharpening service and generate SO for the order and collect payments

Ensure knife sharpening has addressed each of the services the customer requested, for example MR service for broken tip or rust

Qualification

Customer serviceSales experienceHospitality industry knowledgeBilingual SpanishBilingual JapaneseBilingual ChineseProactive attitudeCommunication skills

Required

Willingness to learn and interest in sales, hospitality/culinary industry

Previous experience in sales, customer service, or related fields

Ability to thrive in a fast-paced and exciting environment

Excellent customer service skills including ability to build rapport with customers

Excellent written and verbal communication skills

U.S Work Authorization (Required)

Position requires periods of standing/walking and may involve reaching, crouching, kneeling, stooping and color vision

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions

Ability to lift/move up to 25lbs