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Opportunities, Inc. · 3 days ago

Entry-Level Account Manager

Fort Atkinson, WI

Full-time

Onsite

Entry Level

$45K/yr - $50K/yr

2+ years exp

Opportunities, Inc. is seeking a proactive and detail-oriented Customer Solutions Representative to serve as the liaison between their packaging and fulfillment customers and internal production operations. The role focuses on ensuring customer needs are met from project start through delivery by coordinating pricing, scheduling, quality, and communication.

EmploymentNon ProfitRehabilitationSocial Assistance

Responsibilities

Provide superior customer service to improve customer satisfaction, relationships and provide exceptional communication between internal and external customers

Interface between Sales, Customers and internal departments and facilitate project details

Develop knowledge, define processes, and create working tools to execute each customer’s requirements

Develop best processes for product and customer implementation through to shipment and invoicing

Collaborate with Finance, Customer Service, Materials Coordinator and IT to efficiently execute customer requirements (inventory needs, account set up, storage, software, reporting needs)

Ensure additional costs for projects are communicated and recovered

Plan, organize and manage all activities relating to customer accounts, providing information and support between the customer, production, quality control and purchasing. Other coordination includes warehousing and logistics; inventory management, project scheduling and quality assurance management as required

Schedule and conduct meetings with customers for production efficiencies, first piece approval process and build/maintain positive partnership

Coordinate, analyze and improve customer functions to meet agency goals

Communicate effectively with internal and external customers regarding job details, inventory adjustments and other concerns that arise in order to meet the customer’s needs

Navigate Inventory System including investigating and correcting system issues to maintain production output

Support efforts to strengthen customer partnerships and identify opportunities to enhance services within existing accounts