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Grafana Labs · 1 day ago

Senior People Ops Specialist | United States | Remote

United States

Contract

Remote

Senior Level

$77K/yr - $92K/yr

Grafana Labs is a remote-first, open-source powerhouse with over 20 million users of its visualization tool. They are seeking an exceptional Senior People Operations Specialist to manage the entire employee lifecycle, including global onboarding, offboarding, and process optimization within a fast-paced international environment.

AnalyticsCloud Data ServicesData VisualizationOpen SourceSoftware

Comp. & Benefits

Responsibilities

Manage new hire documentation from offer acceptance, including global Right to Work checks, background screens, and I-9 Documentation, ensuring a first-class onboarding experience

Oversee global contract creation and the background check process, supporting contingent onboarding as needed

Research, build, and continuously improve scalable People tools and processes, identifying opportunities for efficiency and automation

Support international entity establishments and key annual People processes such as performance, compensation, promotions, and levelling

Act as a key point of contact for team member inquiries, providing prompt and accurate resolutions

Manage and maintain all global People templates, including employment verifications, visa support, offer letters, and contracts, and coordinate candidate visa processes

Prepare and ensure timely submission of monthly payroll updates, partnering closely with the Finance team for accurate documentation

Administer, enhance, and audit all People systems (e.g., Workday, Tangelo, Freshservice), driving data integrity across platforms

Qualification

People Operations experienceProcess developmentData integrity managementGlobal onboardingPayroll administrationCustomer service mindsetProblem-solvingCross-functional collaborationAttention to detailAdaptability

Required

Progressive experience in a People Operations (HR) generalist or coordination role, preferably within a high-growth, remote environment

Highly organized, with strong attention to detail, and excellent follow-through skills

Exceptional problem-solving skills and the ability to confidently make decisions even when all information isn't readily available

Highly resourceful and adept at both independent work and effective collaboration

Proactive self-starter, a true 'go-getter' who is not afraid to ask questions, challenge the status quo, and drive initiatives forward

Outstanding cross-functional collaboration skills, with a proven ability to build and maintain strong, trusted relationships within the People team and across all levels of the organization

Highly approachable with a customer service mindset to ensure great interactions with the People Operations team

Ability to adapt to new processes, technologies, and ways of working in a dynamic, evolving environment

Process-oriented and enjoy creating process and structure where there is none

Experience partnering with or working within People Operations and understanding the importance of handling and protecting sensitive and confidential information

Benefits

Equity

Bonus (if applicable)

100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.

Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.

Transparent Communication – Expect open decision-making and regular company-wide updates.

Innovation-Driven – Autonomy and support to ship great work and try new things.

Open Source Roots – Built on community-driven values that shape how we work.

Empowered Teams – High trust, low ego culture that values outcomes over optics.

Career Growth Pathways – Defined opportunities to grow and develop your career.

Approachable Leadership – Transparent execs who are involved, visible, and human.

Passionate People – Join a team of smart, supportive folks who care deeply about what they do.

In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.

Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.