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SpaceX · 3 days ago

Starlink Account Manager (State & Local Government)

Hawthorne, CA

Full-time

Hybrid

Mid, Senior Level

$110K/yr - $150K/yr

5+ years exp

SpaceX is actively developing technologies to enable human life on Mars, and they are seeking a Starlink Account Manager to lead the Enterprise Accounts team. The role involves managing enterprise contracts, ensuring customer satisfaction, and driving revenue growth through effective account management and cross-functional collaboration.

Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Act as the primary point of contact for a robust portfolio of assigned government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on:

Delivering impeccable customer service, including efficient acknowledgement and resolution of issues

Building relationships to identify requirements and manage expectations

Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business

Retaining and growing the value of accounts

As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule

Serve as the team’s internal expert in the State & Local / Local & Regional government vertical in specific regions, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical and region in partnership with other teams

Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly

Qualification

Account managementCustomer successBusiness operationsGovernment customer experienceTechnical product supportProject managementCustomer relationship buildingEmpathyCommunication skillsNegotiation skillsActive listening

Required

Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience

3+ years of experience in account management, customer success, or business operations

1+ years of experience working with government customers

Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts

Must be willing to travel to other SpaceX offices and customer locations as needed

Preferred

3+ years of experience working with customers to support a technical product/service

3+ years working with State & Local / Local & Regional government customers

Significant knowledge or experience in one or more of the following industries: public sector, telecommunications, manufacturing, satellite communications and/or supply chain

Experience managing multiple complex projects and delivering under tight deadlines and resource constraints

Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills

Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology

Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features

Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful

Ability to negotiate successfully, especially after a contract is signed

Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels

Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules