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Confidential Jobs · 1 day ago

Operations Lead

Pennsylvania, United States

Full-time

Onsite

Senior Level, Lead/Staff

$120K/yr - $150K/yr

15+ years exp

Confidential Jobs is seeking an Operations Lead to oversee service delivery for a client across multiple global teams. The role involves managing diverse delivery teams, ensuring adherence to service level standards, and driving project success while maintaining stakeholder relationships.

Computer Software

Responsibilities

Accountable for service delivery, across multiple tracks, for one of our clients. Manage multiple diverse delivery teams located globally

Direct a team of Project Managers, Track Leads, Delivery Leads, group managers of large-scale, complex global projects that involve multiple stakeholders

Monitors day to day delivery management and engagement with multiple support units within the organization to ensure adherence to service level standards and to deliver a best-in-class service, meeting or exceeding all KPIs and within budget

Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value

Manage critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirements

Effectively assess and resolve high priority project risks

Ensure projects meet success parameters and ROI targets stated in the business case

Set the strategy for development, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service

Maintain collaborative and trusting relationships with stakeholders, effectively overcoming challenges and positioning alternatives to move the project forward

Enhance quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions

Tap additional account growth opportunities through networking & client relationship management

Aim at maximizing economic value and securing future competitive advantage

Synthesize data into useful formats and bring actionable insights while straddling between details and higher level implications of critical business issues

Drive team towards transformed state and always look for opportunity to improve and run people independent process

Lead, inspire and co-ordinate team at all levels to create motivated and engaged colleagues