NSC Global · 2 months ago
Future position : Onsite IT Support Engineer
US-Charlotte
Full-time
Onsite
Mid Level
3+ years expNSC Global is gearing up for a project and is looking for candidates for the position of Onsite IT Support Engineer. The role involves providing end user support and ensuring efficient operation of desktop computing environments while collaborating with various stakeholders.
B2BHuman ResourcesInformation Technology
Responsibilities
Providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business
Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management
Windows Client Administration
Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
Identify, log and resolve technical problems with software applications or network systems
Identify potential changes and system improvements to present to technical teams for consideration and implementation
Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment
Where required, administer, and resolve issues with associated end-user workstation network software products
Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems
Basic experience in supporting networks devices and servers in business environment
Ensure that work is carried out within agreed service levels
Explain and document technical issues in a clear way to technical teams, business stakeholders
Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc
Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills
Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment
If necessary, liaise with third-party support and PC equipment vendors
Perform related duties consistent with the scope and intent of the position
Hands on Experience End to End Desktop/Laptop life cycle management
Experience and desire to work in a Global delivery environment
Communication and Analytical skills
Provide technical support to clients on-site, resolving hardware, software, and network issues
Install, configure, and maintain computer systems and related equipment
Diagnose and troubleshoot technical problems using analytical and problem-solving skills
Train and educate clients on how to use new technologies and software
Document technical issues and solutions for future reference
Maintain a positive and professional attitude while interacting with clients
Stay up to date with the latest technology trends and advancements
Qualification
Required
Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management
Windows Client Administration
Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
Identify, log and resolve technical problems with software applications or network systems
Identify potential changes and system improvements to present to technical teams for consideration and implementation
Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment
Where required, administer, and resolve issues with associated end-user workstation network software products
Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems
Basic experience in supporting networks devices and servers in business environment
Ensure that work is carried out within agreed service levels
Explain and document technical issues in a clear way to technical teams, business stakeholders
Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc
Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills
Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment
If necessary, liaise with third-party support and PC equipment vendors
Perform related duties consistent with the scope and intent of the position
Hands on Experience End to End Desktop/Laptop life cycle management
Experience and desire to work in a Global delivery environment
Communication and Analytical skills
Provide technical support to clients on-site, resolving hardware, software, and network issues
Install, configure, and maintain computer systems and related equipment
Diagnose and troubleshoot technical problems using analytical and problem-solving skills
Train and educate clients on how to use new technologies and software
Document technical issues and solutions for future reference
Maintain a positive and professional attitude while interacting with clients
Stay up to date with the latest technology trends and advancements
Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases)
Minimum 3 years of experience up to 5 years of experience, in technical support, preferably in an onsite environment
Strong understanding of computer hardware, software, and networking concepts
Excellent communication and interpersonal skills to build rapport with clients
Ability to work independently and solve problems effectively
Excellent time management and organizational skills
Valid driver's license and willingness to travel to client sites (preferred)
Experience with specific industry-related technologies
Certifications in relevant technical fields (CompTIA A+, Network+, etc.)
Bilingual or multilingual skills (country specific local language skills-preferred)
Company
NSC Global
Business to business IT service provider headquartered in London, England
1001-5000 employees
H1B Sponsorship
NSC Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Late StageLeadership Team
De Blascak
North American Human Resources Business Partner
Recent News
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