Coast Dental · 2 days ago
Assistant Office Manager
Tallahassee, FL
Full-time
Onsite
Entry, Mid Level
2+ years expCoast Dental is a dental practice seeking an Assistant Office Manager to support the front office team. The role involves ensuring excellent customer service, managing appointment schedules, and assisting with administrative tasks in collaboration with the Office Manager.
CRMDentalHealth CareInformation TechnologyMedicalService Industry
Responsibilities
Work collaboratively with the Office Manager to ensure all patients are provided with prompt, quality customer service
Follow all Accounts Receivables policies
Offer patients alternate means of payment, e.g. third-party financing
Provide effective customer service skills via in-person, telephone and email, as needed
Build a productive appointment schedule and ensure patients are re-appointed prior to leaving and/or if patients cancel existing appointments
Explain treatment plans to patients when necessary
In Office Manager’s absence, ensure daily deposits are completed on time and with accuracy, and maintain control of petty cash for the office
Use effective communication ensuring cooperation between the front office team and back office team (including reading and responding to email, filtering down newsletters and announcements, policy updates, correspondence, training, meeting and webinar information, and appropriate data)
Respond to all patients (general dentistry and specialty) and manage patient complaints in a timely and professional manner
Ensure timeliness and accuracy of online and paper documents and forms
Ensure team safety and workers’ compensation claims are reported timely and accurately, and post-accident investigation is completed; ensure team completes annual Bloodborne Pathogens training via Coast Dental’s online training portal; ensure Safety Data Sheets (SDSs) for each location are accurate and posted on Coast Dental’s online Document Library; track, exchange and review office radiation/dosimeter badges
Complete insurance verifications two (2) business days prior to patients’ visits to determine coverage and benefit limits; link insurance in EagleSoft appropriately
Complete the walkout (billing) process with each patient by reviewing charts to ensure that all information and procedures are properly documented and match the routing slip that the Doctor has submitted
Complete the End-of-Day process, including insurance claims submissions and pre-determinations/pre-authorizations, as directed by the Office Manager
Participate in morning huddles, chart reviews and routine office meetings
Participate in office checklist duties as assigned
All other duties and responsibilities as assigned
Qualification
Required
Excellent customer service and communication skills
Ability to work collaboratively with the Office Manager
Follow all Accounts Receivables policies
Provide effective customer service skills via in-person, telephone and email
Build a productive appointment schedule
Explain treatment plans to patients when necessary
Ensure daily deposits are completed on time and with accuracy in Office Manager's absence
Use effective communication ensuring cooperation between the front office team and back office team
Respond to all patients and manage patient complaints in a timely and professional manner
Ensure timeliness and accuracy of online and paper documents and forms
Ensure team safety and workers' compensation claims are reported timely and accurately
Complete insurance verifications two (2) business days prior to patients' visits
Complete the walkout (billing) process with each patient
Complete the End-of-Day process, including insurance claims submissions
Participate in morning huddles, chart reviews and routine office meetings
Participate in office checklist duties as assigned
Basic clerical and administrative skills
Effective communication; demonstrates professional and courteous phone etiquette
Working knowledge of online search engines, e.g. Microsoft Edge, Chrome, etc
Effective time management skills with the ability to manage multiple tasks and priorities
Positive attitude (motivation, team player)
Appearance (professional, clean, neat, meets company standards)
Has a working knowledge of front and back office healthcare operations
Preferred
Experience with dental practice management software, such as EagleSoft
Basic knowledge of insurance processes and dental terminology
Associate degree in business, or equivalent, and two years working experience
Prior management experience
Company
Coast Dental
Coast Dental & Orthodontics is one of the largest providers of dental practice support in the U.S.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-11IPO
Leadership Team
Sheena Johnson
Chief Executive Officer
Anthony Lacey
Chief Financial Officer
Recent News
2023-12-25
Company data provided by crunchbase