Apply on Employer Site

Theoris · 1 day ago

Call Center Specialist

Salt Lake City, UT

Full-time

Onsite

New Grad, Entry Level

Theoris is a company focused on people-centered values and fostering personal and professional growth. They are seeking a Call Center Specialist responsible for delivering high-quality customer service and providing accurate information regarding depositor accounts and banking services.

ConsultingInformation TechnologyStaffing Agency

Comp. & Benefits

Hiring Manager

Holden Robinson

Responsibilities

Answer incoming customer calls in a professional and timely manner

Provide accurate information on deposit products and services

Perform timely and accurate follow-up on account inquiries

Demonstrate strong problem-resolution and customer advocacy skills

Report conditions impacting customer satisfaction

Escalate exceptional service cases and customer complaints as appropriate

Maintain strong organization, communication skills, and attention to detail

Qualification

Customer serviceBanking experienceMicrosoft OfficeData entry accuracyCommunication skills

Required

High School Diploma or equivalent

Some banking experience or a strong customer service background

Excellent knowledge of business processes, procedures, and department systems

Ability to manage multiple priorities in a time-sensitive environment

Strong composure and professionalism when resolving complex customer issues

Proficiency with Microsoft Office applications, especially Word and Excel

Excellent verbal and written communication skills

Strong data entry accuracy and attention to detail

Proven ability to consistently meet individual, team, and department goals

Ability to work with limited supervision

Benefits

Robust Health Insurance

401(k) plan

PTO

Paid holidays

Company

Theoris

A nimble and collaborative strategic data management partner, solving complex enterprise data analytics and integration challenges, Indianapolis-based Theoris - expertly serves clients in life science, healthcare, manufacturing, financial services, and other demanding industries with strategic consulting, managed data solutions, app development and integration, cloud initiatives, and skilled IT and engineering talent acquisition – for over 40 years and counting.

Founded in 1984