Finch Brands · 1 week ago
Research Operations Coordinator
Philadelphia, PA
Full-time
Onsite
New Grad, Entry Level
0+ years expFinch Brands is a real-world brand consultancy that helps brands win by blending insight, intuition, and creativity. The Research Operations Coordinator plays a key role in supporting the Community Insights Team by managing market research logistics and project coordination, gaining exposure to various research projects across diverse industries.
AdvertisingBusiness DevelopmentConsultingMarket ResearchMarketing
Responsibilities
Responding to and troubleshooting basic respondent inquiries and triage incoming issues
Recruiting/scheduling for online qualitative interviews/focus groups
Programming and leading quality assurance checks (QA) for research instruments and deliverables
Managing respondents and data quality in our research platform
Supporting account teams in driving logistics and management tied to kicking off new Finch communities when relevant
Qualification
Required
0-1 years of experience is required, but ideal candidate will come with some history of applied business skills (via internship and/or entry level role)
Candidates will ideally have experience and interest in Business/Management, Operations, Communications, Project Management, or Market Research
Proficiency in Outlook and MS Excel- including data manipulation, formulas, lookups, and formatting
Organized & attentive to detail, with an eye for catching errors & mistakes
Strong time management, with the ability to prioritize needs across multiple priorities at once
Exceptional communication skills, with the ability to write clearly and concisely
Process-oriented – motivated to create, refine, and follow repeatable systems to support research operations at scale
Willingness to learn/manage new tools or platforms
Customer service-oriented, leading with empathy and professionalism when engaging with internal team members and research respondents
Preferred
Experience in market research
Recruitment: knowledge of sample management and panel quality
Survey programming
Quality assurance
Experience in project management and/or vendor management
Prior experience supporting online communities or panels
Company
Finch Brands
Finch Brands offers qualitative and quantitative market research along with marketing, business strategy as well as brand strategy services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel Erlbaum
CEO
Company data provided by crunchbase