ZIM Integrated Shipping Services · 1 day ago
Logistics Customer Service Coordinator
FL, Miami, US
Full-time
Hybrid
Entry Level
1+ years expZIM Integrated Shipping Services is a logistics company seeking a Logistics Customer Service Coordinator. The role involves providing logistics, operations, and customer service support, handling import/export bookings and documentation for air and ocean shipments, and ensuring compliance in U.S. import and export cycles.
LogisticsShipping
No H1B
Security Clearance Required
Responsibilities
Coordinates with origin agents
Receives AMS Templates, ISF Templates, and Pre-alert documents from overseas agents
Adds files to system
Monitors ETA
Communicates with consignees
Prepares Arrival Notice and Invoice to customers
Coordinate Customs Clearance with Brokers
Collects charges from consignee
Coordinates cargo releases with internal accounting team and carriers
Coordinates door deliveries (if contracted)
Posts Costs (bills) to pay vendors
Manages demurrage and detention with customers and carriers
Ensures compliance in U.S. import cycle for both AIR and OCEAN
Manages booking inquiries from customers and agents
Coordinates with shippers
Request bookings from carriers (AIR/OCEAN)
Adds files to system
Prepares House Bookings and send to customers
Receives Shipping Instructions
Files AES/EEI to CBP
Submits VGM & SOLAS
Submits SI to Carriers
Prepare export cargo documentation for warehouses, carriers
Issues Draft BL’s and seeks approval from customers
Confirm Cargo details to carriers
Coordinate BL releases
Send pre-alerts to customers and destination agents
Coordinates with destination agents
Issues invoices and ensure collection
Posts costs (bills) to pay vendors
Ensures compliance in U.S. export cycle for both AIR and OCEAN
Qualification
Required
High school diploma or general education degree (GED)
1+ year experience in a Freight Forwarding company in Customer Service, Logistics and/or Operations roles
MS Office Proficiency
Magaya Software knowledge (required)
Customs Regulations Knowledge for IMPORT and EXPORT in both AIR and OCEAN
STA or similar / relevant TSA clearance
IATA training certifications
Strong Customer Service Skills
Preferred
College Degree in Supply Chain, Logistics, International Commerce, or related field (preferred)
E2Open Software knowledge (preferred)
HAZMAT training certifications (preferred)
Company
ZIM Integrated Shipping Services
Zim Integrated Shipping Services is a asset-light container liner shipping company.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-01-27IPO
Leadership Team
Eli Glickman
CEO & President at ZIM Integrated Shipping Services
Shmulik Rotshas
Global CISO
Recent News
2025-12-24
2025-12-24
Company data provided by crunchbase