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Beacon Specialized Living · 1 day ago

Care Team Manager - Swifts

Jefferson City, MO

Full-time

Onsite

Mid, Senior Level

2+ years exp

Beacon Specialized Living is a national private-equity backed behavioral health company providing residential-based services for individuals with various disabilities. The Care Team Manager is responsible for overseeing the operations of assigned homes, ensuring compliance with policies, managing staff, and maintaining high-quality care for individuals served.

Health CareHealth DiagnosticsMedical

Responsibilities

Always be compliant with all company and regulatory policies and procedures

Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers

Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care

Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings

Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues

Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services

Responsible for maintaining cleanliness of assigned home(s) and vehicle(s) by developing daily duties and responsibilities for all employees for each shift

Communicate daily with direct supervisor

Manage the on-call responsibilities. Reports on- call hours to direct supervisor as needed

Responsible for reviewing or sending direct supervisor important topics for monthly home meetings

Responsible for preparing the meeting room and scheduling staff for meetings

Build positive relationships with referral sources, government and licensing agencies, and assist in coordinating admissions for individuals served, as needed

Collaborate with Beacon leadership and various functional areas to improve the quality of operations, compliance, residential care, and employee performance

Always maintain professional conduct and ensure the same from the home staff when on duty

Perform other duties that may be assigned or established by the company

Responsible for contacting direct supervisor if someone from a regulatory agency, adult protective services, an investigating body, or police arrives at the home. Cooperates with investigation as directed or required (As events occur). New Jersey employees must cooperate with Department of Human Services (DHS) Staff during an inspection or investigation

Complete incident reports in the company electronic system timely and send a copy to direct supervisor for approval. Once approved, the home manager is responsible for filing the report in the incident report (IR) in designated area

Ensure that all incident report actions, and corrective action plans (CAP) and/or plans of correction (POC) are implemented accurately and timely

Assists direct supervisor with annual documentation updates for individuals served. Responsible for informing direct supervisor of Individuals status changes that required updates to protocols or documentation

Ensures compliance with employee training and certifications to meet licensing standards, recipient rights, and accrediting bodies

Communicate with state and local regulators openly and as a respected and reliable partner

Works collaboratively with direct supervisor, referrals, and regional team to effectively manage census, including Leaves of Absence (LOAs) for assigned homes to ensure budgeted revenue targets are successfully met or exceeded

Responsible for getting the direct supervisor all logs and documentation that support the care provided and other documentation as needed

Manages assigned home(s) payroll costs: 1) through effective recruitment/hiring and staff retention; 2) by working with direct supervisor to analyze and maintain good staff scheduling practices; and by 3) monitoring and correcting trends that impact costs such as “no shows,” terminations, and overtime

Manage the home budget, petty cash fund and individual funds in accordance with company policies. Assures all financial reporting (payroll, petty cash, individual funds, billing, etc.) is timely and accurate

Ensures that time-and-attendance and payroll reporting is accurate

Responsible for keeping direct supervisor informed of current and future staffing changes or shortages

Monitors and maintains employee scheduling and time worked to annual budget

Responsible for ensuring open shifts are staffed and finding replacement staff as required

Oversee all residential care related functions at assigned house or program. Works collaboratively with direct supervisor, HR, Training and Recruiting to complete candidate interviews, staff evaluations, separations, and training of new employees

Responsible for informing direct supervisor of personnel issues requiring monitoring, counseling, or feedback. Responsible for completing COS once disciplinary action is determined by direct supervisor

Conducts on-site training for direct support professionals and develops teams that support each other to perform the daily responsibilities of home(s)

Responsible for notifying employees that they are scheduled for a class, and the date, time, and location of class (Direct supervisor will schedule, monitor and track)

Establishes goals and provides feedback to direct support professionals (DSPs) on annual performance reviews

Ensures all new employees are welcomed, receive orientation, and are integrated into the team

Provides check-in discussions with direct reports on a monthly basis

Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability

Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills

Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required

Attend and ensure DSPs attend Individuals functions as scheduled and maintain regular Individual interaction in accordance with their person-centered plans

Ensure DSPs regularly assist Individuals in skill building and community activities

Works with direct supervisor in the review of each Individuals status and ability to perform under the terms and conditions of our respective contracts

Apply trauma informed care: recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual's life including service staff

Promote trauma informed care at all levels of the organization and help create a culture that is sensitive and responsive to the feelings of our individuals to help our staff overcome and avoid responding negatively to stigmas they will never truly understand

Oversee all administrative, clerical record-keeping, clinical record-keeping, medication administration, transportation, and coordination of care duties at assigned home site(s) (Daily)

Completes/conducts Fire and Emergency drills as required

Submits accurate daily entries in the electronic health records (EHR)

Routinely monitor physician-directed meal plans, kitchen sanitation, meal quality, the quality and appearance of service and staff, cleanliness of space, and Individual satisfaction

Responsible for ensuring tasks on the daily reminder list are completed timely and informs direct supervisor of any deficiencies

Responsible for keeping direct supervisor and HR informed timely of work injuries within 24 hours

Conduct random home and vehicle inspections and correct any violations of company policy as soon as possible

Conduct random Individual(s) audit reviews and communicate findings to your direct supervisor, and clinical and operations’ leadership

Maintain confidential (HIPAA (Health Insurance Portability & Accountability Act) compliant)

Individual Served, prospective Individual, and employee of Beacon

Monitor and ensure positive individual, family, community and regulatory agencies and employee relations by responding promptly and appropriately to their needs, requests, concerns, and suggestions (Daily)

Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living Services, Inc., its individuals served, Team Members, activities, and affiliates, in accordance with all applicable laws (especially HIPAA (Health Insurance Portability & Accountability Act)) and contract terms

Promote Beacon positively and model our core values in everyday behavior

Understand how to approach and communicate with all Individuals including those who are cognitively impaired

Treat Individuals, family members and other team members with dignity and respect while responding to their needs

Maintain and sustain a safe community environment and workplace

Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry

Follow Beacon’s policies, procedures, and manuals

Qualification

Behavioral healthcare knowledgeLeadership experienceCommunication skillsProblem-solving skillsTrainingDevelopmentBudget managementCompliance knowledgeMicrosoft Office 365MultitaskingAttention to detailTeam collaboration

Required

High school diploma or GED required

Must be able to pass a criminal background check

Must successfully submit to and meet the requirements of the following, Central Registry, CARI (Child Abuse Registry), Criminal Background check and drug testing.)- New Jersey requirement only

Excellent communication skills, both verbally and in writing

Demonstrate the ability to identify and assess problems, develop solutions, and problem-solve successfully

Demonstrates all core competencies related IDD services and individuals with mental health concerns

Attention to detail and ability to multitask

Ability to complete required training in connection with accrediting agencies, state and local regulatory agencies, and other government bodies

Must possess a valid Driver's License

Ability to use office equipment and information technology software

Ability to physically and emotionally work with individuals who possess mental illness and co-occurring disorders

Ability to work in an environment with the potential for exposure to physical aggression from individuals served

Ability to work in an environment with the potential exposure to infectious disease

A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred

Required to maintain industry required trainings and TB screenings (for select markets)

Beacon Specialized Living Services (BSLS) uses a variety of information technology information systems including Microsoft Office 365 including Word, Excel, Power Point, Outlook, Teams, and OneDrive; HRIS systems, Attendance and Time Clock systems, Electronic Health Record and Electronic Medication Administration Record keeping systems, Clarity, and others

Preferred

2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred

1-2 years' previous management or supervisory experience preferred

Approved by state, federal and government entities to work within BSLS programs

Company

Beacon Specialized Living

Beacon Specialized Living provides compassionate, person-centered care for adults with intellectual and developmental disabilities, mental health needs, and autism.

Founded in 1998

Spokane, Washington, USA

1001-5000 employees