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altafiber · 1 day ago

Connected Solutions Consultant

Cincinnati, OH

Full-time

Onsite

Entry Level

1+ years exp

altafiber is a company focused on providing quality service and connected home solutions. The Connected Solutions Consultant is responsible for representing the brand in a retail setting, providing exceptional customer service, and offering smart home solutions tailored to customer needs.

Business DevelopmentConsultingData StorageInformation TechnologyIT InfrastructureUnified Communications

Responsibilities

Provide high quality service to all altafiber customers and potential customers that enter or call the store

Utilize outbound dialing with a focus on customer acquisition and up sell while utilizing connected home products and services

Assess the customer's needs and provide optimal communication & smart home solutions as well as applications from our product and service line that meets their needs within identified constraints such as budget and availability

Provide helpful, professional, and courteous assistance on altafiber related services that fall beyond the scope of the services offered at the store

Take ownership of thoroughly understanding the features and benefits of all services and products offered, including bundles and new products and services offered

Take ownership in knowing connected home devices and solutions offered in

Take ownership for knowing about and understanding our promotional offers

Take ownership for understanding the systems that support our products and services

Thoroughly understand all aspects of the store POS system, including sales order entry, returns, exchanges, cash management reports, inventory management, in store technology, in store devices, accessory setup and reports and other applications as they may be developed

Demonstrate an outstanding understanding and application of all store operating procedures

Demonstrate superior team skills that lead and support other team members in our mission to serve the customer and operate a highly professional store operation

Attain sales and service goals as defined by store manager and customer feedback

Provide consistent documented customer sales and follow up

Successfully demonstrate a superior application of all training provided

Qualification

Consultative sellingSmart home solutionsCustomer serviceTelecommunications experienceRetail sales experienceListening skillsNeeds assessment skillsIntegrative thinkingProblem-solving skillsTeam skills

Required

Two years of College/Technical School resulting in an Associate's Degree or equivalent

Superior listening skills. Intelligent, able to absorb and demonstrate a thorough understanding of a broad range of products, services, procedures, and systems

Superior consultative selling skills, needs assessment skills, problem-solving skills, and integrative thinking. Smart home knowledge or products & solutions

Preferred

Relevant education and training courses desired

1 to 2 years of relevant telecommunications, retail sales, and customer service experience desired

Company

altafiber

Glassdoor3.7

altafiber provides a complete spectrum of technology solutions ranging from infrastructure, applications, to consulting services. It is a sub-organization of altafiber.

Founded in 1994

Cincinnati, Ohio, USA

1001-5000 employees