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Universal Orlando Resort · 1 day ago

Coordinator, Entertainment Production - Universal Kids Resort

Frisco, TX

Full-time

Onsite

Entry Level

1+ years exp

Universal Orlando Resort is seeking a Coordinator for the Entertainment Production team at Universal Kids Resort. The role involves providing administrative and operational support for various projects and events, ensuring smooth communication and coordination among different departments and stakeholders.

Entertainment

Responsibilities

Assists management in event/project documentation such as staff requests, revisions, confirmations and creation of entertainment itineraries per policies and Entertainment Production SOPs. Ensures precise information is being obtained and all work is being checked for accuracy. Coordinates communication of pertinent event/project information with other departments, including but not limited to Marketing and Sales, Community Relations, External Affairs, Park/Hotel Management, Technical Entertainment and third-party vendors. Assists in managing and submitting Legal & IP approvals and maintaining key processes

Acts as the main contact for Entertainment venues & performers during events including but not limited to signing in/out cast and crew, securing required paperwork, monitoring and reporting entertainment elements & closing out events. Monitors event logistics in order to ensure that all entertainment elements are ready and in place, and are in compliance with Performer SOPs, company policies, IP standards, and vendors’ contracts. Demonstrates proficiency with small events (such as local or regional off-property character appearances) including on-site troubleshooting and problem-solving. Addresses any immediate issues pertaining to the event/project. Responsible for communicating relevant information to both upper management and Team Members

Focuses on Guest and Team Member satisfaction for show quality and cross-departmental working relationships by maintaining documentation including but not limited to general templates for training, look book libraries, budget tracking, project calendars, department guidelines, SOPs, and messaging changes to all stakeholders

Ensures that the event/project’s quality standards consistently align with the creative intent. Regularly reviews and walks through the production sites to monitor progress and developments to ensure that the work being accomplished is in accordance with the contract documents. Provides status updates/reports to leadership

Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities

Perform other duties as assigned

Qualification

Event coordinationProject managementEntertainment industry experienceLeadership experienceCommunication skillsProblem-solving skillsTeam collaborationAttention to detail