Apply on Employer Site

Generation Hope · 1 day ago

Director of Human Resources & Administration

Washington, DC

Full-time

Hybrid

Director/Executive

$100K/yr - $140K/yr

7+ years exp

Generation Hope is a nonprofit organization committed to ensuring all student parents have the opportunity to succeed and achieve economic mobility. The Director of Human Resources & Administration serves as the senior leader responsible for designing, implementing, and continuously improving the organization’s people, culture, and administrative systems, while providing leadership across human resources, talent development, compliance, and administrative operations.

EducationHigher EducationNon ProfitProperty Management

Growth Opportunities

Responsibilities

Develop and implement targeted recruitment strategies to ensure a strong, and diverse and mission aligned applicant pool for all openings

Oversee and manage the full hiring lifecycle, including job postings, interview coordination, candidate communication, selection processes, and offer execution

Design, implement, and deliver standardized onboarding services and orientation experiences that are engaging, consistent, and aligned across departments and sites

Lead the design, implementation, and ongoing management of Generation Hope’s organization-wide internship program, including onboarding and supervision standards

Train, coach, and advise managers on hiring, performance evaluation, promotion, discipline, termination, and other employee relations matters

Lead the development, implementation, and continuous improvement of Generation Hope’s performance management framework

Partner with managers to maintain accurate, up-to-date job descriptions and implement a regular job review and update process

Design and facilitate internal staff trainings and identify relevant external professional development opportunities

Lead organization-wide employee engagement and retention initiatives, including staff feedback mechanisms and workplace culture assessments to strengthen culture and reduce turnover

Execute and administer all payroll functions, ensuring timely, accurate, and compliant payroll processing across all Generation Hope locations

Administer employee benefits programs, including enrollment, changes, terminations, and compliance with applicable regulations

Lead benefits renewal negotiations to balance quality coverage with fiscal responsibility

Monitor payroll, benefits, and retirement reports to ensure accuracy, resolve, discrepancies, and maintain strong internal controls. Serve as the staff lead for all 403(b) retirement plan administration, coordinating with the organization’s third-party administrator

Develop and maintain comprehensive benefits materials and provide ongoing education to staff regarding current benefits offerings

Interpret, and ensure compliance with all relevant federal, state, and local employment laws and regulations

Manage and maintain HRIS systems to include BambooHR

Review current HR systems, exploring and ultimately implementing new systems based on organizational needs

Ensure consistent interpretation, enforcement, and application of HR policies and procedures across the organization, exercising sound judgment and decision-making authority

Manage employee relations matters, including internal investigations, disciplinary processes, and corrective action, in coordination with leadership and legal counsel as appropriate

Develop and maintain HR metrics and reporting related to hiring, retention, compensation, performance management, payroll, and benefits to inform leadership decision-making

Ensure the Administrative Coordinator is working closely with all third-party vendors, to include the IT helpdesk, technology maintenance, and security system providers

Support the planning and budgeting process for IT purchases and upgrades

Develop and maintain DC office security protocols

Work with the Vice President of Family Programming to ensure efficient and secure office procedures are in place at all Generation Hope sites

Manage the Administrative Coordinator and additionally hired team members, holding team members accountable for stellar performance and upholding Generation Hope's values

Partner with senior leadership to support workforce planning, staffing models, and organizational design aligned with Generation Hope’s strategic growth and multi-site operations

Create systems for regularly gauging the morale of the Administrative team and plan regular activities, including an annual retreat, that keep the team uplifted. Hold weekly coaching/check-in meetings with direct reports, and develop and implement a system to evaluate the skills, experience, and professional development needs of the Administrative staff

Qualification

Human Resources LeadershipSHRM CertificationEmployee RelationsHRIS ManagementOrganizational LeadershipBudget ManagementPerformance ManagementRecruitment StrategiesBambooHRADPMonday.comGoogle ProductsCommunication SkillsIntegrityCollaboration

Required

Personal qualities of integrity, credibility, and a commitment to Generation Hope's mission

Bachelor's degree required, master's degree preferred, in a related field such as Human Resources or Organizational Psychology

Minimum of 7–10 years of progressive human resources leadership experience, with demonstrated breadth across HR generalist functions

Certifications: SHRM certification required

At least five years of supervisory experience

Demonstrated experience leading HR department(s) through strategic and transactional change

Experience with employee relations

Ability to meet deadlines

Demonstrated initiative in determining new or modifying existing HR policies and procedures and effectively communicating them to staff and Board members

Demonstrated organizational leadership and decision-making capability collaboratively at a senior management level

Ability to communicate to staff and Board members the short and long-term impact, specific and strategic, of HR policy and procedures

Ability to manage budgets and experience working closely with the COO to achieve team financial goals

Excellent verbal and organizational written communication skills, including editing skills with meticulous attention to detail

Ability to achieve goals and align interests through cooperation and collaboration with other groups and cross-functional teams, even where no direct reporting relationship exists

Demonstrated ability to exercise sound judgment and maintain confidentiality when dealing with sensitive matters