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FIS · 2 days ago

Customer Service Representative - WFH Eligible

United States

Full-time

Remote

New Grad, Entry Level

$13.75/hr - $24.51/hr

FIS is a global leader in financial technology. The Customer Service Representative role involves responding to customer inquiries and providing problem resolution while maintaining service standards.

BankingFinancial ServicesFinTechPayments

Responsibilities

Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients

Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes

Enters required data into client provided systems and databases

Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution

Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries

Qualification

Customer serviceData entryProblem resolutionCommunication skillsTeam collaboration

Required

High School Diploma or Equivalent

Ability and flexibility to work hours as assigned, we are a 24/7 Call Center

This is a position that requires all work shift availability, including days, nights and weekends

This position requires you to be on camera during training and other times as deemed necessary by your supervisor

Your internet router / modem must be in close proximity to your desk / workstation area, as we will require you to hardwire into the back of the router / modem via an ethernet cable on day 1 of training

No wireless internet providers or routers can be used

All equipment will be provided

Skills / Knowledge – Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks

Job Complexity – Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making

Supervision – Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision