Apply on Employer Site

Family Dollar · 1 day ago

Regional Training Manager

New Orleans, LA

Full-time

Hybrid

Mid Level

3+ years exp

Family Dollar is seeking a Regional Training Manager to support retail field training implementation. The role involves overseeing training programs for District Managers and Store Managers, facilitating training sessions, and consulting on training content development.

Retail

Responsibilities

Oversee GOLD Store Trainers (MST) including identification, in-store assessment, certification for all districts, and ongoing retention/succession of the GST Program

Ensure the SM Training Program is executed per company expectation, producing highly proficient Store Managers at time of assignment

Oversee and manage the DM Training Program, creating DM training plans, providing high levels on ongoing interaction and support during training, producing highly proficient District Managers at time of assignment

Facilitate MST Certification Sessions once per quarter as scheduled

Facilitate the SSC/Zone-based DM Training Program

Conduct Train-The-Trainer sessions with DM Trainers to enable effective technical training delivery to the DM audience

Facilitate large groups of 80–120 people during major company events

Implement best-in-class learning strategies to ensure learning objectives are met through effective facilitation

Leverage adult learning principles and methodologies to support delivery of SSC content development facilitated in the field

Meet facilitation requirements including long periods of speaking, standing, navigating classroom/store environments, and traveling in inclement weather

Be a Training Champion to sustain training efforts and embed learning behaviors into daily operations and routines

Strategically consult, plan, and coordinate with DMs to support Zone People Visits in key markets/major initiatives

Provide performance consultation to regional business partners regarding MSTs, SMTs, and DMITs

Consult with regional business partners to ensure GST selections meet all requirements for the role

Provide subject matter expertise (SME) for DM Trainer Program development and implementation

Conduct ongoing quarterly MST Council sessions to maintain engagement and ensure SM Training Program execution

Conduct in-person field visits with MSTs to validate that the SM Training Program is being executed per company expectation, communicating through email with regional business partners pre-visit and post-visit to ensure appropriate business partner support

Gather feedback to determine performance gaps and conduct needs analysis to determine appropriate training solutions

Consult as an SME with the SSC Development Design Team on development of assessments, measurement, and productivity tools to sustain training, identify knowledge, skill, and application gaps

Qualification

TrainingMicrosoft Office SuiteRetail training experienceFacilitationEmotional intelligenceAdaptabilityLeadershipConsultation skillsNeeds analysisSubject Matter ExpertiseCommunication skillsTeam collaboration

Required

3 to 5 years Training and Facilitation experience in human resources, business, education or equivalent experience as a multi-unit manager

Must be able to work in a fast-paced, ever changing and results-based environment

High School Diploma with 3 to 5 years training experience

Proficient in Microsoft Office Suite (i.e., Outlook, Excel, OneNote, PowerPoint)

Must have excellent interpersonal, verbal, and written skills

Preferred

Undergraduate degree/Graduate degree preferred

Certification in coaching and/or Training APTD Certification or ATD Membership

Retail training experience, and/or multi-unit experience is strongly preferred

Company

Family Dollar

Glassdoor2.9

When it comes to getting value for everyday items for the entire family in an easy to shop, neighborhood location, Family Dollar is the best place to go.

Founded in 1959

Charlotte, North Carolina, USA

10001+ employees