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NuMark Credit Union · 2 days ago

Universal Service Representative

Tinley Park,IL,US

Full-time

Onsite

Entry Level

$23/hr - $24/hr

3+ years exp

NuMark Credit Union is dedicated to enriching the financial lives of its members, and they are seeking a Universal Service Representative to provide exceptional service and support to customers. This role involves building member relationships, achieving sales goals, processing loan applications, and ensuring confidentiality of member information.

CreditFinanceFinancial ServicesNon Profit

Responsibilities

Build member relationships by providing exceptional service and using open-ended questions to determine where they are in their financial life-cycle

With full knowledge of NuMark products, achieve sales goals by understanding member situations/aspirations, offer products to meet needs, and continually strive to exceed member expectations

Open various types of accounts and communicate with other departments to cross-sell products, such as loans

Process loan applications and handle disbursals & closings for various types of loans, including consumer and home equity

Accurately handle cash and non-cash transactions and balance cash drawers

Ensure confidentiality of member information in every situation

Contact prospective and existing members to solicit new business by email or phone to meet specific goals

Routinely maintain accounts according to member requests

Qualification

Consumer lending experienceCash handling experienceUpsellEffective communication skillsDesire for professional developmentDesire to develop sales skillsObtain NMLS numberHigh school diploma