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San Diego State University · 4 days ago

Commuter and Transfer Student Success Coach (Student Services Professional II)

SD Metro Area

Full-time

Onsite

Entry, Mid Level

$5,083/mo - $7,228/mo

2+ years exp

San Diego State University is committed to supporting the academic success, engagement, and retention of commuter and transfer students. The Commuter and Transfer Student Success Coach will provide advising, mentoring, and program coordination to enhance student success initiatives and foster a sense of belonging.

EducationSustainabilityUniversities

No H1B

Responsibilities

Serve as a primary point of contact and advisor for commuter and transfer students, providing guidance on university requirements, policies, resources, and success pathways

Develop, coordinate, and support mentoring programs, workshops, events, and co-curricular initiatives that promote commuter and transfer student engagement and success

Collaborate with campus partners, faculty, families, and community stakeholders to advance commuter and transfer student success initiatives

Manage daily operations of the Center for Commuter Life, including supervision and coordination of student assistants and peer mentors

Support administrative and operational functions, including program assessment, reporting, marketing communications, and participation in university programs and committees

Qualification

AdvisingProgram DevelopmentStudent EngagementMentoringFERPA KnowledgeTitle IX UnderstandingProject ManagementInterpersonal SkillsData ManagementTechnology ProficiencyCommunication SkillsOrganizational Skills

Required

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field

Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth

A master's degree in a job-related field may be substituted for one year of the professional experience

Knowledge of FERPA and the ability to handle academic, judicial, and other sensitive student records with professionalism and confidentiality

Understanding of reporting responsibilities as a Responsible Employee and Campus Security Authority under Title IX and the Jeanne Clery Act

Ability to learn, interpret, and apply Title V, CSU policies and procedures, and University rules related to student programs, organizations, activities, and governance

Demonstrated ability to support commuter, transfer, and diverse student populations through advising, mentoring, facilitation, and engagement initiatives

Strong organizational, programming, and project management skills, including the ability to plan, implement, assess, and manage multiple initiatives while adapting to changing priorities

Effective interpersonal and communication skills to build relationships, present information clearly, and collaborate with students, staff, faculty, and campus partners

Ability to use student information systems and technology platforms (e.g., EAB Navigate, Microsoft Office, Google Workspace, Canvas, PeopleSoft, Qualtrics) to support advising, data management, communication, and reporting functions

Benefits

Generous Time Off: 15 paid holidays, vacation, and sick leave.

Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.

Health Coverage: Medical, dental, and vision options at low or no cost.

Education Support: CSU tuition fee waiver for employees and eligible dependents.

Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.

Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.