Apply on Employer Site

Eyemart Express · 1 day ago

Multi-Unit General Manager

Columbus, IN

Full-time

Onsite

Senior Level

5+ years exp

Eyemart Express is one of the nation’s TOP optical companies seeking a strong optical leader for the Multi-Unit General Manager position. This role is responsible for managing multiple store operations, ensuring customer satisfaction, and leading a team to achieve sales and quality goals.

E-CommerceEyewearRetail

Responsibilities

Presence: There must be a manager or designated lead associate on duty in the store at all times. This will require the Multi-Store General Manager to adjust the work schedule to manage competing priorities, and must be a visible and accessible presence to patients and employees in each location, each week. The scheduled opening manager must report to work at least 30 minutes prior to store opening and complete daily store opening process, including mandatory daily bank deposits. Saturdays are mandatory work day for management, unless otherwise approved by the Regional Vice President (RVP)

Manage daily operations of Multiple Stores: Working with your management and lead teams, the Multi-Unit manager will need to stay in constant contact Meet all Eyemart standards: sales production, pricing, inventory control, approval of all expenditures (frame orders, lens orders, lab and store supplies, etc.), doctor’s office production (where applicable), lab production, A/R collections, etc. Manage store employees; assign duties, establish performance standard and work schedules, hire, train, motivate, mentor, counsel, measure performance, and terminate when appropriate and with prior HR approval

Performance Management: Ensure that all employees use the “lifestyle” selling approach and explain product features and benefits to all customers, to ensure that the appropriate premium products are being sold. Then use a summary style close to review the sale and to build value in the sale, ensuring that all customers understand not only what they are purchasing, but the value of the purchase as well

Train all staff to greet all customers upon their entering the store, and to begin assisting them within 2 minutes

Develop leadership talent: Construct a talent bench to supply future growth. Ensure store associate training and development programs are executed including optical training, apprenticeships, sales training, lab certification and appropriate cross-training to support business needs

Maintain store sales goals for multiple locations at or above company standards, seeking to maximize the store’s gross sales wherever possible

O.D. Relations: Develop and maintain a professional relationship that fosters exemplary patient relationships and holistic care, while maintaining an independent relationship between the doctors office and optical

Ensure proper workflow in store’s lab, partnering with the store’s Lab Manager to monitor status of all eyeglass jobs and ensure that all finished jobs meet Eyemart and ANSI standards, as well as patients’ expectations

Patient Relations: Ensure total patient satisfaction, and resolve any patient complaints and/or sales discrepancies. In partnership with home office management, process any refunds and approve in-store credits

P&L Control: Establish and monitor store budget, and manage within that budget when implementing staff pay rates, supply purchases, equipment repairs, and all other store expenses

Reporting: Establish and maintain the accuracy of all corporate reporting, to include payroll, sales data, daily closing reports, bank deposits, daily reconciliation, etc

Eyemart Policies: Act as Eyemart’s ambassador by following and enforcing all company policies and procedures. Enforce company and local policies and procedures

Safety: Train employees to follow OSHA and safety requirements, and maintain a safe retail and lab environment for employees and patients alike

A/R Control: Ensure that all collection policies and procedures are maintained and are effective, resulting in a 60-day turn around for collection of allowed payments

Store Cleanliness / Maintenance: Ensure that a quality medical / retail environment is maintained by the use of daily basic housekeeping duties which include but are not limited to: vacuuming, dusting, sweeping, mopping, wiping down surfaces, cleaning bathrooms, window washing, etc. With approval of district management, schedule periodic deep-cleaning (carpet, ductwork) and facility maintenance

Inventory control. For example: receiving stock, maintaining proper merchandising as per home office guidelines, monthly inventory, following proper remake procedures. Maintain current edit audit logs to prevent inventory loss, and follow and enforce company procedures for employee discounted purchases

Qualification

Optical management experienceRetail management experienceCustomer service skillsP&L controlInventory controlLeadership skillsCommunication skillsProblem-solving skillsTime management skillsTeamwork skills

Required

at least 5 years of retail OPTICAL management experience

Experience working in the optical industry is required

Experience working in retail, customer service or sales

High School Diploma or GED

Ability to stand for prolonged periods of time (up to 8 hours per day per scheduled shift)

Ability to occasionally stoop, bend, kneel, crouch, reach, and twist

Ability to lift, carry, push, and/or pull up to approximately 45 lbs, on rare occasions aid in moving heavy lab equipment

Must possess excellent hand-eye coordination and fine motor skills

Must possess excellent finger and manual dexterity, control precision, steady hands/arms

Ability to operate basic office equipment

Ability to communicate clearly and concisely, both orally and in writing

Ability to work effectively in tandem with direct reports and produce quality work while adhering to job flow schedule

Ability to correctly read and interpret prescription specifications and input into computer properly

Ability to multi-task in order to maintain acceptable job & customer flow in the store

Ability to reach and maintain acceptable production levels in the store overall

Ability to maintain store's environment and equipment in a safe and organized manner

Ability to identify and solve problems, and facilitate problem-solving

Must have understanding of and ability to add and/or subtract positive and negative integers

Must possess time management skills

Ability to deal with stressful situations such as deadlines, rejected work, customer complaints, employees' concerns, etc

Ability to work independently or with others

Ability to read, comprehend and follow procedures, protocols, and occasionally, technical manuals

Ability to correctly and completely fill out all assigned reporting forms in a timely manner

Ability to prioritize and delegate store's work load to meet changing priorities and deadlines

Ability to establish and maintain effective working relationships with direct reports

Ability to deal with constant interruptions, changes in work flow, changes in number of available direct reports, in a given day, and make sound managerial decisions in response