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Four Seasons Hotels and Resorts · 1 day ago

Weddings & Special Events Manager

Kailua-Kona, HI

Full-time

Onsite

Entry, Mid Level

$75K/yr - $80K/yr

2+ years exp

Four Seasons Hotels and Resorts is a luxury hospitality company known for creating exceptional experiences for guests. They are seeking a Weddings & Special Events Manager to book, sell, plan, and execute weddings and social events while maintaining high customer service standards and maximizing revenue. The role involves coordinating with various departments, negotiating with clients, and ensuring the successful execution of events.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

Book, sell, plan and execute weddings, wedding room blocks and social events while assuring the highest level of customer service

Generate revenue, establish new accounts, monitor booking spaces, book repeat business while keeping quality consistently high, conduct catering sales presentations and catering sales calls

Negotiate with clients through creative and attractive menu presentations and event proposals, to achieve maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs

Coordinate with the Sales Department and Catering to ensure proper utilization of function space to yield maximum revenues

Finalize the requirements of confirmed bookings while maximizing revenue potential through upselling and ensuring effective written communication (Resumes, BEO, Daily Reports, etc.) and personal contact with all departments for the event's success

Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event

Supervise the execution of banquet events. Review all function space with banquet managers, event captains, and other event execution leaders. Ensure satisfaction of client at the outset of all events

Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings

Comply with Four Seasons standards for catering and conference services, while working harmoniously and professionally with co-workers and planning committee

Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel

Find solutions to the inevitable challenges that arise while clients are on property. Keep the Director of Special Events and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate

Qualification

Catering management experienceEvent planningCustomer service skillsFinancial results achievementTeam developmentCommunication skillsProblem-solving skillsNegotiation skills

Required

Successful candidate must possess legal work authorization in United States

Ability to accurately read and work with computer systems

Strong Customer Service skills

College education or equivalent experience

Ideal candidates will have catering management or catering sales related experience with Four Seasons or another related organization for at least 2 years

Must have a passion for mentoring and developing others and be able to build and foster a team environment

Must have a solid track record in achieving financial results in a high-volume environment

Must be extremely guest oriented with the highest degree of honesty and integrity