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C&K Trucking, LLC · 2 days ago

Customer Service Representative - Intermodal

Olive Branch, MS

Full-time

Onsite

Entry Level

$22/hr - $24/hr

1+ years exp

C&K Trucking, LLC, operating as MEDLOG Transport & Logistics, is a global leader in transport and logistics committed to moving industries forward. They are seeking an experienced Intermodal Customer Service Representative to process customer orders, communicate updates, and manage customer inquiries at their Memphis terminal.

AutomotiveTransportation

Responsibilities

Analyze and identify potential late and at-risk deliveries and facilitate creative resolutions for problems discovered on all load issues to meet or exceed customer's expectations

Monitor and track loads so that timely notification can be made to internal/external customers regarding late pickups and/or deliveries and any other changes that may occur

Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data

Create templates on our TMS for orders put in by customers

Process customer orders and relay information to dispatch

Tracing orders to provide order updates or changes throughout the day

Willingness and ability to solve customer issues in a timely and professional manner

Coordinate emergency moves by working with dispatch

Build sustainable relationships and trust with customer accounts through open and interactive communication

Qualification

Customer service experienceMicrosoft ExcelMicrosoft OutlookConflict resolutionProblem-solvingVerbal communicationWritten communicationTime managementDetail orientedPositive attitude

Required

High school diploma or equivalent

Proficiency in Microsoft Excel and Outlook as well as overall computer skills

Excellent verbal and written communication skills

Strong conflict resolution and problem-solving skills

Ability to multi-task while maintaining a positive attitude

Self-Motivated / Detail oriented / Ability to prioritize

Accountable to company core values: Customer and Contractor Focused, Innovative, Relationship Builder, Accountable, Purposeful Communicator, and Exceeds Expectations

Authorization to work in the U.S