PENN Interactive · 1 day ago
VIP Host
New Orleans, LA
Full-time
Hybrid
Entry Level
1+ years expPENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. The VIP Host role focuses on creating new business revenue by developing relationships with high value players and managing all aspects of player relationships to ensure a tailored customer service experience.
Gambling
Responsibilities
Create new business revenue by understanding, targeting and developing relationships with potential high value players
Successfully execute assigned key VIP sales KPIs
Manage all aspects of the relationship with players, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary
Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs
Maintain a personalized relationship with players, including having one to one knowledge of customer profiles such as playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual
Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms
Communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members
Utilize daily reporting and analysis to assist with making sound business decisions
Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales
Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
Fully comply with and uphold company expectations including policies, procedures, department goals and business strategy
Handle difficult customer interactions and situations in a calm, professional and reasonable manner
Work closely with VIP associates on upgrading potential VIP accounts to full VIP status
Work closely with VIP Executive Hosts on upgrading accounts to higher tiers
Conduct business with the highest level of integrity and honesty
Qualification
Required
1 - 2 years of gaming experience either online or with a brick and mortar casino
At least 1 year of experience in a sales related role
Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette
Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions
Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation
Ability to communicate effectively with external contacts and all levels of employees
The ability to travel and attend on and off property events throughout the United States and Canada
Will attend high level events designed for our top customers
Must be able to qualify for licenses and permits required by federal, state and local regulations
MUST HAVE: Passion for sports, casino and/or sports & casino betting
Benefits
Commission under the terms of an applicable plan
Bonus
Best-in-class benefits
Company
PENN Interactive
Penn Interactive (PI) is an interactive gaming company. It is a sub-organization of PENN Entertainment.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
ERICA WILLIAMS
Human Resources Business Partner
Recent News
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2024-04-23
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2024-02-19
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