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IBTS - Institute for Building Technology and Safety · 1 day ago

Senior Program Manager - Infrastructure

Ashburn, VA

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

IBTS is a non-profit organization dedicated to providing professional building code compliance services. The Senior Program Manager, Infrastructure, is responsible for overseeing the Infrastructure Services Division, ensuring technical leadership, quality assurance, and effective service delivery across multiple programs and jurisdictions.

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Responsibilities

Oversee all Infrastructure Services Division activities, including plan review, inspections, engineering review, and technical quality assurance across multiple programs and jurisdictions

Assess and monitor workloads, staffing capacity, technical review timelines, administrative systems, and reporting structures for assigned infrastructure service areas; identifies opportunities for improvement and implements process enhancements to ensure efficiency and quality

Plan, direct, and coordinate, through management-level staff such as the Plan Review Program Manager, DC Inspections Manager, Energy Services Manager and the work plans for all technical service functions; assigns projects and program responsibilities; provides direction on complex technical matters; reviews performance and resolves operational challenges

Provide executive-level governance and oversight of all plan review programs, ensuring consistent application of approved review standards, quality control protocols, escalation thresholds, and documentation practices across all jurisdictions and contracts

Develop and maintain division-wide plan review quality assurance frameworks, including audit processes, peer review expectations, corrective action protocols, and performance metrics, and direct management-level staff to implement improvements as needed

Serve as the final technical escalation authority for complex, high-risk, or precedent-setting plan review issues involving code interpretation, engineering judgment, or regulatory ambiguity that exceed the authority of the Plan Review Program Manager

Lead the standardization of plan review procedures, workflows, checklists, and technical guidance to ensure consistency across programs while allowing jurisdiction-specific adaptations as approved

Develop and manage the annual Infrastructure Services Division budget and monitor financial performance throughout the year, ensuring alignment with IBTS expectations and contract requirements

Oversee plan review staffing models, capacity planning, and reviewer utilization strategies across infrastructure programs; reviews and approves staffing adjustments, subcontractor usage, and surge support plans recommended by management-level staff

Serve as the primary liaison between the Infrastructure Services Division and IBTS leadership, client representatives, design professionals, contractors, and regulatory agencies

Participate in meetings with client communities and project stakeholders as needed to support plan review, inspections, engineering coordination, and technical program management

Address client-level escalations, disputes, or performance concerns related to plan review services that exceed the authority of the Plan Review Program Manager and require senior technical or contractual resolution

Provide technical information, code interpretations, and engineering guidance to IBTS leadership, client officials, design teams, and stakeholders to support safe, compliant, and resilient construction practices

Ensure the effective delivery of all services outlined in infrastructure-related contracts, including timely plan reviews, high-quality inspections, and professional engineering evaluations. Ensure project management execution aligns with the IBTS Project Management Execution System (PMES) policy requirements

Establish and enforce minimum credentialing, licensure, and technical competency expectations for plan review personnel across all infrastructure programs; ensures management-level staff maintain systems to track certifications, continuing education, and compliance

Investigate, interpret, and analyze technical code questions, engineering challenges, and program needs; prepare recommendations for improving processes, services, or technical systems; prepare proposals and comparative analyses when appropriate

Support the coordination, preparation, and analysis of program budgets, staffing plans, and technical resource needs for infrastructure service delivery

Coordinate technical staff participation in major project reviews, community development initiatives, and multi-agency engineering discussions as required

Communicate with members of the public, design professionals, and contractors to explain technical requirements, permitting expectations, and review outcomes; conduct site visits as necessary

Provide leadership and direction during emergencies that require engineering assessment, damage inspections, or expedited technical reviews

Collaborate with the Senior Program Manager, Civic, to ensure seamless integration of technical infrastructure services with municipal operations when IBTS provides both service lines to a client; aligns workflows, reporting, and communication protocols while maintaining the distinct operational boundaries of each division

Contribute to business development efforts by identifying opportunities to expand plan review, inspections, engineering review, and infrastructure services across regions; supports proposal development with technical content

Lead the development of technical best practices, standardized procedures, and process improvements to strengthen IBTS’s infrastructure service capabilities and ensure consistent application across all jurisdictions

Represent IBTS Infrastructure Services in regional and national forums, conferences, and industry meetings to support visibility, credibility, and market growth

Monitor and evaluate the effectiveness, accuracy, and timeliness of plan review, inspection, and engineering programs; identifies areas for enhancement and implements continuous improvement strategies

Ensure compliance with all applicable building codes, engineering standards, safety requirements, and professional regulations across all infrastructure services delivered by the division

Prepare and present reports, performance summaries, quality metrics, and technical program updates to IBTS leadership, client communities, and external stakeholders as required

Qualification

Professional Engineer (PE) licenseBuilding codes knowledgeTechnical management practicesEngineering analysis applicationsMicrosoft Office SuiteCommunication skillsLeadershipConflict resolutionProblem solving

Required

Bachelor's degree in engineering, architecture, or related field required

8 years of experience working in local government, with 3 years' minimum in management

Active Professional Engineer (PE) license or active Architectural license required

Valid driver's license

Thorough knowledge of professional engineering, architectural, and technical management practices, including quality assurance, technical review processes, inspection protocols, resource management, and industry best practices in building and infrastructure development

Comprehensive understanding of building codes, engineering standards, and applicable local, state, and federal regulations, including those related to plan review, inspections, site development, stormwater, transportation, and life-safety requirements

Skill in analyzing complex engineering, architectural, and code compliance documents, identifying technical issues, developing accurate interpretations, and preparing clear written recommendations and reports

Exceptional communication skills, including the ability to explain technical concepts to diverse audiences, prepare professional documentation, and deliver presentations in both technical and public settings

Ability to establish effective working relationships and exercise sound judgment, professionalism, and discretion when collaborating with engineers, architects, plan reviewers, inspectors, contractors, municipal officials, regulatory agencies, and the public

Ability to assess technical challenges, troubleshoot engineering and code issues, manage competing deadlines, and respond effectively during high-pressure or emergency situations involving inspections or infrastructure assessments

Proficiency in office technology and industry software, including Microsoft Office Suite, plan review systems, permitting platforms, GIS tools, and engineering analysis applications; ability to quickly learn new or client-specific systems

Willingness and ability to attend meetings outside typical business hours when project demands, client needs, or emergency inspection operations require it

Leadership: Inspires, motivates, influences, and guides their team members towards the achievement of goals, completion of tasks, and professional development

Delegation: Assigns and manages a fair and reasonable workload distribution among the members of the team

Conflict Resolution: Effectively manages and resolves conflicts that may arise within the workplace that involves or would impact the team

Decisive/Problem Solving: Makes decisions effectively, giving appropriate time and consideration to the facts, needs, and potential impact of the situation and outcomes of the decision made