Tennant Company · 1 day ago
Sr. Field Analyst
Eden Prairie, MN
Full-time
Onsite
Senior Level
$71K/yr - $107K/yr
5+ years expTennant Company is a globally recognized leader in the cleaning equipment industry, committed to developing innovative and sustainable solutions. In this role, you will drive service attachment and implement digital technologies for the North America Service Business, focusing on new service opportunities and operational efficiencies.
Machinery ManufacturingManufacturingProduct Design
Responsibilities
Support the growth of service agreement attachment for new and existing machines
Monitoring, internal and external outreach, education, documentation preparation, renewal monitoring
Act as fleet manager for EaaS programs including the Clean 360 program. Responsibilities include:
Monitoring fleet service activity and report on performance to ensure service team is delivering minimum uptime of 90% annually
Support the implementation IoT Projects including Change Management with Field Service
Establish Key Performance Indicators, monitor how we use technology and produce reports and insights to drive adoption and optimization
Create and maintain work instructions and process documents
Provide knowledge sharing and coaching employees through change management initiatives
Point of contact for field service technician questions and inquiries regarding working with the IRIS asset management system
Help our field service technicians use information to improve performance
Identify how to make it easier and more integrated in the standard workflow
Support sales team and customers on IRIS portal usage as needed:
Monitoring and troubleshooting connectivity and gather feedback on system operations
Promote the use of IoT across our connected fleet
Help drive education and use of the current functionality
Collaborate in the creation of new service offerings tailored for virtual service
Create supporting sales materials for consistent messaging to customers interested in connected fleet strategies
Gather VOC feedback to drive develop of new IoT features and Service Offerings to increase contract attachment rates and boost our sales of connected machines
Advocate for customers with our product teams, influence roadmap decisions, and suggest improvements
Understand customer requirements and pain points and partner with cross-functional teams to simplify, enhance, and automate existing processes to improve workflows
Deliver insights on deployment, repair trends, common failures, amongst various other indicators of program health
Support ad hoc assignments as needed
Qualification
Required
Bachelor's Degree, preferably in a business-related discipline with 5+ years of operational experience
Non-degree considered if 10+ years of related experience, along with a high school diploma or GED
3+ years of direct customer project or support roles
Highly analytical with a balance of implementation and business knowledge
Outstanding communication and presentation skills
Demonstrated ability to proactively team with all levels of the organization/program
Possess excellent English communication skills, both written, verbal, and presentation, to effectively communicate business cases to all levels of peers, suppliers, as well as program and executive management
Proficient in Microsoft Applications and the ability to learn programs used in Tennant Field Service
Ability to concentrate on tasks, examine issues from multiple perspectives, make decisions and work calmly and effectively in a high-pressure, deadline-oriented environment
Produce reports, timelines, and graphics to communicate expectations and progress to management, customers, investors, and other relevant parties
Ability to analyze complex situations and make sound recommendations and decisions effectively and execute against those decisions
Ability to build and maintain positive relationships, both internally and externally, while maintaining a customer service orientation
Understands and is responsive to others' needs and concerns; demonstrates effective listening skills; is respectful and considerate of others; values diversity and embraces differences in people and approaches
Collaborates with business staff to thoroughly understand the needs supported by the information systems and technology
Demonstrated ability to work independently, organize and accurately prioritize work, understand when urgency is required and use good judgment in varied situations
Takes the initiative and ownership to identify and achieve goals and objectives, conveys an appropriate sense of urgency
Through effective execution, regularly achieves objectives and desired benefits, sets appropriate timelines, and follows projects and tasks through to completion
Negotiates plans and schedule, communicating anticipated result
Ability to prioritize projects, work within agreed to timing to meet deadlines
Highly collaborative with ability to motivate teams in a matrix environment
Benefits
Health insurance
401(k)
Profit sharing
Disability
Life insurance
Paid time off
Voluntary benefits
Company
Tennant Company
Tennant Company is a recognized leader of the cleaning industry.
1001-5000 employees
H1B Sponsorship
Tennant Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (7)
2023 (4)
2022 (3)
2021 (2)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Dave Huml
President & CEO
Tom Paulson
CFO
Recent News
2025-10-23
The Motley Fool
2025-09-25
Company data provided by crunchbase